Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiera Mamero

Swansea,NSW

Summary

Well-qualified Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritisation and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

Beauty Therapist

The Bodhi Effect
Charlestown, NSW
07.2020 - Current
  • Executed treatment procedures, by ensuring up to date knowledge of beauty products
  • Suggested treatments and treatment plans to accommodate clients needs
  • Created memorable client experiences, adding bonus services such as head and neck massages during appointments.
  • Executed laser hair removal and microdermabrasion procedures.
  • Performed over 10 facials, chemical peels and waxing procedures per week.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled client appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.

Beauty Therapist

Ella Rouge
Charlestown And Kotara, NSW
09.2015 - 07.2020
  • Analysed client needs and came up with individualised and continuous treatment plans.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales targets by up-selling and cross selling beauty products to clients.
  • Educated clients on care processes and advised on further care and products.
  • Executed laser hair removal and microdermabrasion procedures.
  • Performed over 10 facials, chemical peels and waxing procedures per week.
  • Recorded notes for future reference about client preferences and services delivered.
  • Kept work areas, tools and equipment clean and properly sanitised to minimize disease transfer and health risk of shared environment.

Spa Therapist

Reflections Day Spa
Lovedale, NSW
01.2014 - 09.2014
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Performed massages for clients using hot stone, Swedish, deep tissue and pregnancy methodologies.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Fostered friendly, warm and exceptional customer experience.
  • Performed over 10 facials, chemical peels and waxing procedures per week.

Bar Attendant

The Brewery Hotel
Newcastle, NSW
05.2011 - 10.2013
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Notified management of guest complaints for quick, effective resolution.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Processed customer payments
  • Acknowledged guests even when busy and anticipated and responded to guest needs

Retail Assistant

Dotti
Charlestown And Kotara, NSW
01.2009 - 05.2011
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

Diploma of Beauty Therapy (SIB50110) - Beauty Therapy

Advanced Careers College
Newcastle, NSW
12.2014

High School Diploma -

Whitebridge High School
Whitebridge, NSW
11.2006

Skills

  • Clear Communication
  • Time Management
  • Product Sales
  • Chemical Application
  • Customer Consultation
  • Decision Making
  • Relationship Building
  • Tool, Equipment and Surface Sanitizing

References


Employment

Mallis Malerato-Harrision

Manager - Ella Rouge

0449 899 330


Personal

Kellie Moore

Freelance Auslan Interpreter

0499995378



Timeline

Beauty Therapist

The Bodhi Effect
07.2020 - Current

Beauty Therapist

Ella Rouge
09.2015 - 07.2020

Spa Therapist

Reflections Day Spa
01.2014 - 09.2014

Bar Attendant

The Brewery Hotel
05.2011 - 10.2013

Retail Assistant

Dotti
01.2009 - 05.2011

Diploma of Beauty Therapy (SIB50110) - Beauty Therapy

Advanced Careers College

High School Diploma -

Whitebridge High School

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