Kiesha Sturdy
Bangalee,QLD
Summary
Experienced and dedicated Duty Manager leveraging extensive bar and gaming management experience to create a welcoming and safe environment for patrons. Committed to improving customer satisfaction, fostering a positive team culture, and ensuring operational excellence. Inspiring leader with a passion for professional development and making a meaningful impact on the community.
Overview
14
14
years of professional experience
Work History
Duty Manager
The Good Times Pub
03.2020 - 04.2022
- Expertly managed cash handling, clearances, daily sales entries, and reconciliation of tills and safes
- Maintained and serviced all bar equipment, including beer taps, lines, and pokie machines
- Assisted known gamblers who were upset with losses by offering self-ban options and providing contact information for Gamblers Anonymous
- Successfully booked and coordinated large group events, parties, and entertainment
- Addressed and resolved guest complaints promptly, maintaining high guest satisfaction rates
- Utilized critical thinking to evaluate and resolve operational issues
- Trained all staff members, boosting hotel quality and service scores
- Managed orders, sales promotions, restocking, and organizing bottle shop stock
- Provided support in the kitchen as needed
- Filed incident reports and handled inappropriate behaviour
- Held Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) certifications.
Office, Accounts and Logistics Manager
E R Logistics
07.2008 - 07.2020
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Established and developed a highly efficient and dependable administrative team
- Completed bi-weekly payroll for six employees
- Managed all incoming business and client requests for information
- Hired, managed, developed, and trained staff
- Tracked and recorded team expenses and reconciled accounts
- Performed billing, collection, and reporting functions
- Established efficient workflow processes and monitored daily productivity
- Interacted with customers professionally by phone, email, or in-person
- Prepared vendor invoices and processed incoming payments
- Resolved complaints and issues involving both guests and employees
- Strengthened monetary management processes
- Maintained and processed invoices, deposits, and money logs
- Identified and capitalized on community business opportunities
- Directed activities of staff performing repairs and maintenance
- Prepared and updated employees’ daily work schedules
- Conducted research to address shipping errors and packaging mistakes.
Education
RSG & RSA -
SHB50115 – Diploma of Beauty Therapy -
Statement of Attainment: BSBSMB304 - Determine resource requirements for micro business, BSBSMB404 - Undertake small business planning -
Skills
- Cash Handling and Financial Management
- Bar and Gaming Operations
- TAB and Keno Operations
- Event Coordination
- Customer Service Excellence
- Problem-Solving and Decision-Making
- Staff Training and Development
- Drive-Thru Bottle Shop Management
- Kitchen Assistance
- Incident Management
- Regulatory Compliance (RSA and RSG)
- Relationship Building and Management
- BAS and Tax Experience
- Trust Account Experience
- Administrative Support
- Physical Strength
- Computer-Literate
- Anatomy Knowledge
- Team Management
References
References available upon request.
Timeline
Duty Manager
The Good Times Pub
03.2020 - 04.2022
Office, Accounts and Logistics Manager
E R Logistics
07.2008 - 07.2020
RSG & RSA -
SHB50115 – Diploma of Beauty Therapy -
Statement of Attainment: BSBSMB304 - Determine resource requirements for micro business, BSBSMB404 - Undertake small business planning -
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