Kim Martin Bowe
Aspendale,Australia
Summary
Dynamic and accomplished Sales and Customer Service Professional with a proven track record of delivering exceptional service, support, and outcomes. Expertise in managing multiple priorities while fostering a positive team culture, ensuring organizational objectives are met through excellence in service and innovation. Skilled in identifying emerging market trends and revenue opportunities, employing a strategic approach to problem-solving that drives customer engagement and profit targets. Committed to enhancing customer experiences by providing accurate and timely information across diverse communication channels, with a strong focus on teamwork and collaboration.
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Sales and Territory Manager VIC
Rhinomed
Melbourne, Australia
06.2024 - 09.2025
- Maximised sales opportunities, representing company at [Number]+ face-to-face and virtual exhibitions, workshops and events.
- Used [Location] area and local networks knowledge to develop new business, achieving [Number]% overall growth.
- Analysed market trends for strategic planning purposes.
- Developed and executed territory business plan, increasing territory sales by [Number]%.
- Addressed client concerns promptly, ensuring high levels of satisfaction.
Pharmacy Account Manager
COTY
South East Vic, VIC
09.2018 - 03.2019
- Develop and manage assigned Pharmacy & Perfumery customers to optimise sales and revenue opportunities across the Coty portfolio of brands
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieving and exceeding designated sales targets, building and growing new and existing customer relationships, delivering exceptional in-store execution
- Manage strong business relationships with assigned customer accounts to drive and maximise sales across the Coty portfolio
- Deliver an exceptional level of customer service to account customers
- Analyse sales performance and promotional effectiveness of assigned accounts
- Negotiate store marketing and promotional plans in line with individual store and Coty requirements
- Deliver on designated sales plans, targets, KPIs business goals and budgets to maximise sales and profitability within my allocated customer base
- Maintain regular quality contact with the customer base ensuring adherence to set call cycles
- Prepare and present sales strategies utilising available marketing programs to reach set targets
- Promote brand awareness and present promotional programs that maximise sales opportunities
- Monitor market and advise management of changes in competition, product availability or related matters across all brands and products
- Implement and drive trade marketing policies and plans including merchandising guidelines
- Ensure compliance to planograms, new launches
- Support the National Account Managers for Pharmacy in maintaining strong business relationships with major pharmacy groups
- In store sales management & execution
- Implement and drive Coty marketing, sales and promotional objectives to expand in line with agreed distribution
- Develop customer loyalty and product knowledge
- Deliver product training to promote brand knowledge and awareness.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Pharmaceutical Sales Representative
Stratpharma
VIC
11.2016 - 08.2018
- Managing pharmacy accounts
- Detailing GP's and Practice nurses for product referrals into Pharmacies
- Training and education of Pharmacists and Pharmacy Assistants
- Creating new business relationships
- Gaining distribution in Pharmacies across the portfolio of products
- Delivering sales and exceeding KPIs and targets
- Ensuring shelf space and promoting products for maximum ROI
- Implement cycle strategy plans
- Negotiating & executing In store activity/ Displays & catalogues
- Present and execute business ideas, proposals and promotional planning to key independent pharmacies and pharmacy groups to drive Stratpharma business
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Achieved individual, territory and company goals for sales, market share, and sample distribution.
Customer Service Specialist
Mecca Maxima Chadstone, Mecca Host
Chadstone, VIC
08.2016 - 07.2017
- Deliver exceptional, ‘ surprise & delight ‘ on every customer transaction
- Perform Skincare and Make-up consultations and demonstrations
- Event Set up and Execution
- Restock & Replenish Cosmetic stands and drawers
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dermatology Territory Manager
Galderma Pharmaceuticals Australia
Vic
03.2015 - 10.2015
- Refer to prior Galderma work
- Covering off a maternity position before I went on maternity leave.
Lancôme Account Manager Pharmacy Assistant
Toorak Village Pharmacy
09.2014 - 02.2015
- Implement promotions and ensure implementation of Lancôme trade marketing plans
- Implement marketing objectives and strategies
- Achieve sales budgets and targets
- Listen to and develop a deep understanding of consumers ; develop insights, give feedback
- Interact effectively with other departments/ people within the Pharmacy team
- Implement New ideas within the pharmacy to drive business and customer levels
- Liaise with Reps & order stock for the Pharmacy
- Competency in all areas of the Pharmacy, including all OTC & scheduled lines
- Make-up & Skin care application and Events
Corporate Grocery Merchandiser
Nestlà Australia
Vic
07.2013 - 09.2014
- Establish relationships with Key decision makers in Assigned Stores
- Pre-sell & Up sell Weekly Promotions; Providing detailed advice in relation to sales/profit opportunities per promotional activity
- Implement & set up each promotion with appropriate POS ensuring the best visual impact for maximum sales
- Merchandise & replenish Stores stock in accordance with Plano-grams
- Improve shelf positioning, increase product display space & branding awareness
- Ensure correct product pricing & tags are displayed and check & implement Product & promotional compliance
- Carried out day-to-day duties accurately and efficiently.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Dermatology Territory Account Manager
Galderma Pharmaceuticals Australia
03.2008 - 04.2013
- Successfully promote and develop brand sales in the Galderma Over The Counter (OTC) portfolio by maximising distribution through key pharmacy customer groups and independent pharmacy groups in South East Victorian territory
- Establish and maintain productive business relationships with clients by providing advice and solutions in relation to products, sales and marketing strategies
- Worked collaboratively with clients to appraise their current and planned needs, conducting tailored business and demographic analyses
- Present and execute business ideas, proposals and promotional planning to key independent pharmacies and pharmacy groups to drive Galderma business
- Perform a wide range of Administration and Planning functions to support sales opportunities and Galderma's strategic direction
- Research and analyse IMS data to identify potential growth areas, market share and competitor activity within the territory, utilising data to implement business strategies to achieve territory sales targets
- Review and amend business plans on a weekly basis
- Prepare and generate in-depth monthly reports for direct manager, outlining concerns, achievements and year to date results
- Respond to emails daily in a professional and courteous manner
- Manage personal operating expenses and promotional funds
- Maintain effective and efficient filing systems containing documentation for each pharmacy group
- Geographically plan for a minimum of 6 pharmacy visits per day, entering visits into prisms database
- Ensure visit quality by reviewing notes from previous visits, identifying sales results for each pharmacy via current IMS data and understand cycle objectives and promotional activities for bannered pharmacy
- Train and develop pharmacy assistants and pharmacists on all Galderma OTC brands including companion selling within the ranges
- Facilitate Galderma training event nights (minimum of 5 training events per year) for 50+ pharmacy staff from surrounding pharmacies within the regional areas Coordinate attendees and source and negotiate venue and catering
- Utilise extensive product knowledge to provide information and respond to questions
- Implement effective merchandising strategies within pharmacies to drive product and brand awareness
Sisley Account Manager
SISLEY UK LTD, Store UK
UK
09.2006 - 12.2007
- Delivered exceptional customer service & product advice to individuals from diverse backgrounds
- Established, developed and managed successful business relationships with all Key Department Managers to achieve Selfridges Store objectives & targets
- Successfully increased the promotion of product & brand sales within the Sisley account portfolio
- Prepared and generated in-depth reports for direct manager, & department managers outlining concerns, achievements and weekly sales & staff results
- Increased sale turnover in line with the company growth plan and budget
- Supervised, directed and motivated a team of up to 10 staff from diverse backgrounds
- Conducted in store training, mentoring & personal development programs for individual staff members
- Staff rostering
- Managed Sisley Account facilities, administration, stock levels and replenishment, merchandising and displays of products & services
- Managed Sisley Account budgets and reviewed and measured team performance To ensure individual sales targets and objectives were achieved on a daily basis
- Sustained & increased upon Sisley customer database to its full potential to increase the successfulness of Key promotional activity & Store events
- Implemented new strategies & ideas to increase business growth in line with company objectives
- Activated all standard systems, processes, policies and procedures with all staff members
Lancôme Counter Manager
Brighton Pharmacy Melbourne
Melbourne
01.2004 - 01.2006
- Ensured that targets, goals and budgets were met in line with Lancôme yearly plan & strategies
- Event planning & promotional initiative & activation to increase sales
- Initiated Loyalty Rewards Beauty Program and implemented new concepts to drive customers back into store
- Professional Make-up & Skincare Application & Consultations
- Delivered exceptional service to customers, providing pharmacy products, services and advice including OTC, pharmacy and pharmacist only medicines
- Met and exceeded customer expectations by identifying and understanding individual customer needs and actively seek opportunities to present and deliver better suited products or service solutions
- Contributed towards the day to day promotion and general running of the pharmacy including:
- Maintained inventory levels and ordered stock from suppliers, ensuring cost effectiveness
- Received and priced stock, entering goods received into the company database
- Created successful displays and layouts for the merchandising of products and services
- Counted daily takings and balanced tills at the end of the day
- Developed and maintained effective working relationships with pharmacists and colleagues
Education
Certificate II - Community Pharmacy & Retail Operations Guild Australia
The Pharmacy Guild of Australia
VIC, AustraliaEducation Support Cert III - undefined
JT Institute
Management Course - undefined
Holmesglen Institute
Pharmasell Selling Strategies - undefined
Galderma In House Training
High School Diploma - undefined
Parkdale Secondary College
Skills
- Ambitious and Driven
- Authentic
- Effective communication skills
- Sales Experience
- Business acumen
- Time management
- Communication skills
Accomplishments
Rhinomed:
Sales performance
* FY25: 119% of budget
* FY24: 103% of budget
achieving quarterly budgets and incentives
Galderma
• National Sales Representative of the Year Award 2011
• Highest National Market Share across all key brands for 3 years.
• Runner up for the Galderma National Sales Representative of the Year Award
2009, 2010 & 2012
Lancome:
No 1 Highest Counter sales in the division
Timeline
Sales and Territory Manager VIC
Rhinomed
06.2024 - 09.2025
Pharmacy Account Manager
COTY
09.2018 - 03.2019
Pharmaceutical Sales Representative
Stratpharma
11.2016 - 08.2018
Customer Service Specialist
Mecca Maxima Chadstone, Mecca Host
08.2016 - 07.2017
Dermatology Territory Manager
Galderma Pharmaceuticals Australia
03.2015 - 10.2015
Lancôme Account Manager Pharmacy Assistant
Toorak Village Pharmacy
09.2014 - 02.2015
Corporate Grocery Merchandiser
Nestlà Australia
07.2013 - 09.2014
Dermatology Territory Account Manager
Galderma Pharmaceuticals Australia
03.2008 - 04.2013
Sisley Account Manager
SISLEY UK LTD, Store UK
09.2006 - 12.2007
Lancôme Counter Manager
Brighton Pharmacy Melbourne
01.2004 - 01.2006
Education Support Cert III - undefined
JT Institute
Management Course - undefined
Holmesglen Institute
Pharmasell Selling Strategies - undefined
Galderma In House Training
High School Diploma - undefined
Parkdale Secondary College
Certificate II - Community Pharmacy & Retail Operations Guild Australia
The Pharmacy Guild of Australia
Key Achievements
• National Sales Representative of the Year Award 2011, • Highest National Market Share across all key brands for 3 years., • Runner up for the Galderma National Sales Representative of the Year Award, 2009, 2010 & 2012