Kim Small
Marayong
Summary
Dynamic Bistro Supervisor at Laundy Hotels with a proven track record in enhancing guest experiences and fostering teamwork. Expert in table management and conflict resolution, I successfully coordinated events and maintained high standards of service. Recognized for adaptability and delivering exceptional customer service while ensuring compliance with health regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bistro Supervisor
Laundy Hotels
Plumpton Hotel, Glendenning
05.2007 - Current
- Managed conflict resolution among staff members to maintain a harmonious working environment.
- Provide excellent customer service for all patrons
- Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
- Developed strong relationships with vendors.
- Delivered exceptional guest experiences and taught team how to handle different situations.
- Maintained compliance with health, safety, sanitation and alcohol awareness standards.
- Assisted in menu development, incorporating customer feedback and staying current on culinary trends.
- Coordinated with kitchen staff to ensure timely food preparation while maintaining consistent quality.
- Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Cashier taking orders.
- Clean tables, plates, glasses and reset in preparation for next session.
- Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
- Organise and liaise with patrons to arrange functions.
- Decorate and set up venue for functions.
- Assisted with bar shifts when required.
- Basic TAB knowledge.
Education
High School Diploma -
Mitchell High
Blacktown, NSWSkills
- Table management
- Teamwork and collaboration
- Customer service
- Multitasking
Certification
RSA
RCG
Food Handler Certificate
Timeline
Bistro Supervisor
Laundy Hotels
05.2007 - Current
High School Diploma -
Mitchell High