Kim Small

Laundy Hotels

05.2007 - Current

Managed conflict resolution among staff members to maintain a harmonious working environment.
Provide excellent customer service for all patrons
Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
Developed strong relationships with vendors.
Delivered exceptional guest experiences and taught team how to handle different situations.
Maintained compliance with health, safety, sanitation and alcohol awareness standards.
Assisted in menu development, incorporating customer feedback and staying current on culinary trends.
Coordinated with kitchen staff to ensure timely food preparation while maintaining consistent quality.
Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
Supervised food presentation and plating to enhance visual appeal.
Cashier taking orders.
Clean tables, plates, glasses and reset in preparation for next session.
Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
Organise and liaise with patrons to arrange functions.
Decorate and set up venue for functions.
Assisted with bar shifts when required.
Basic TAB knowledge.

Summary