Kimberly Fendley

Secretary of School Advisory Board for St Mary’s Primary School.

• Schedule and email council agenda and reports.
• Liaise with the School Principal and volunteer in many areas.
• Helped to devise and implement video marketing project.
• Meet and greet new potential families to school and provide a 3-minute speech to prospective families.
• Promoted sponsorship for the school fair, which raised $30,000.00 for the first time.
• Continually check in with new families to ensure they are welcomed and comfortable in their new environment.
• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organisation and planning.
• Used strong interpersonal communication skills to convey information to others.

• Controlled store inventory and reviewed cash handling and operations reports.
• Maintained visual merchandising standards throughout the store to create an engaging customer shopping experience.
• Managed employee scheduling, optimising coverage during peak hours while minimising labour costs.
• Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
• Assisted with recruiting, hiring, educating and motivating the retail team to maintain optimal staffing levels.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimising discrepancies.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive customer relationships for future business opportunities.
• Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
• Responded to inquiries from callers seeking information.
• Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed inventory effectively for optimal product availability and minimised overstock situations.
• Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
• Optimised purchasing processes by evaluating supplier performance metrics regularly and identifying areas for improvement where necessary.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.

• Quickly and accurately counted drawers at start and end of each shift.
• Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
• Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
• Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
• Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
• Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.