Kimberly Johnson
Gold Coast,QLD
Summary
Dedicated customer service professional with over 10 years of experience in sales, retention, and problem resolution. Skilled in building strong customer relationships, handling complex inquiries with efficiency, and delivering high-quality service that drives customer satisfaction and loyalty.
After spending the past year traveling and renovating my home, I’m eager to return to the workforce, bringing fresh energy and a renewed passion for helping customers. A quick learner who thrives in fast-paced environments, I love being part of a team and contributing to a positive workplace culture. Known for my upbeat and positive nature and ability to connect with people, I’m ready to make a meaningful impact in my next role.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Services Australia
Wagga Wagga
04.2021 - 04.2024
• Processed online claims in compliance with legislation and operational blueprints.
• Analyzed and updated income and asset data, ensuring accuracy and identifying discrepancies.
• Conducted outbound calls to provide claim-related decisions and assist customers with inquiries.
• Adapted to evolving policies and procedures while responding to emergency situations, such as COVID-19 disaster payments and flood recovery support.
• Assisted customers face-to-face at local flood recovery centers, delivering empathetic and efficient service.
Support Worker
CPL
Brisbane, QLD
09.2018 - 04.2020
• Provided comprehensive support to clients, addressing their social, physical, and emotional needs.
• Assisted clients in integrating into the local community by facilitating social engagement and activities.
• Maintained detailed records of client behaviors, progress, and incidents for documentation purposes.
• Provided transportation and accompaniment to appointments, shopping, and events to ensure safety and companionship.
• Assisted clients in developing coping strategies, technical skills, and job readiness.
Support Worker
Kurrajong Waratah
Wagga Wagga
08.2015 - 03.2018
• Provided comprehensive support to clients, addressing their social, physical, and emotional needs.
• Assisted clients in integrating into the local community by facilitating social engagement and activities.
• Maintained detailed records of client behaviors, progress, and incidents for documentation purposes.
• Provided transportation and accompaniment to appointments, shopping, and events to ensure safety and companionship.
• Assisted clients in developing coping strategies, technical skills, and job readiness.
Sales Associate
Equip
Wagga Wagga
06.2013 - 09.2015
• Provided exceptional customer service by understanding product features and assisting customers with purchases.
• Designed and maintained visually appealing merchandise displays to optimize sales.
• Educated customers on product applications, promotions, and policies to enhance the shopping experience.
• Supported daily sales operations by processing transactions and assisting team members in meeting sales targets.
• Built strong customer relationships through personalized service and effective upselling techniques.
• Maintained knowledge of current promotions, exchange policies, and security procedures.
Education
High School Diploma -
Wagga Wagga High School
Wagga Wagga 12-2015
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- De-escalation Techniques
- Customer Data Confidentiality
- Verbal and Written Communication
- Superb attention to detail
Timeline
Customer Service Officer
Services Australia
04.2021 - 04.2024
Support Worker
CPL
09.2018 - 04.2020
Support Worker
Kurrajong Waratah
08.2015 - 03.2018
Sales Associate
Equip
06.2013 - 09.2015
High School Diploma -
Wagga Wagga High School