Kimberly ROBINSON
Cootamundra,NSW
Summary
Outgoing Waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service and a
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook
Reids Shearing
03.2022 - 06.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Transitioned between breakfast and lunch service.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Waitress
The Chinese Grand Pearl Resturant
11.2021 - 03.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
Professional Cleaner
Penguinn Mews Air BnB
12.2020 - 01.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered new cleaning supplies for upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Crew Member
McDonald's Restaurant
02.2021 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Office Administrator
Cootmaundra Glass Services
01.2017 - 06.2018
- Interacted with customers by phone, email or in-person to provide information.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Reconciled account files and produced monthly reports.
- Delivered clerical support by handling range of routine and special requirements.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Education
High School Diploma -
Cambridge Park High School
Cambridge Park 01-2011
Skills
- P>Recipes and menu planning
- P>Food spoilage prevention
- P>Dining area maintenance
- P>Tableside Service
- P>Cash Handling
- P>Customer engagement
- P>Point-of-sale transactions
- P>Food running
- P>Stocking and replenishing
- P>Telephone etiquette
- P>Sanitation Practices
- P>Time management
Certification
Hospitality skills set course ( R.S.A & R.C.G.)
Timeline
Hospitality skills set course ( R.S.A & R.C.G.)
10-2022
Cook
Reids Shearing
03.2022 - 06.2022
Waitress
The Chinese Grand Pearl Resturant
11.2021 - 03.2022
Crew Member
McDonald's Restaurant
02.2021 - 12.2021
Professional Cleaner
Penguinn Mews Air BnB
12.2020 - 01.2022
Office Administrator
Cootmaundra Glass Services
01.2017 - 06.2018
High School Diploma -
Cambridge Park High School
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