Summary
Overview
Work History
Education
Skills
Availability
Languages
References
Timeline
Generic

Kimya Alami

Oran Park,Australia

Summary

Graduate student with a Bachelor of Criminal and Community Justice and Master of Cyber Security Analysis. Skilled in data analysis and verbal communication, I excel in identifying risks and crafting innovative solutions. My background also showcases a commitment to ethical standards and enhancing scam detection, contributing significantly to team success. Skilled in identifying, investigating, and resolving complex financial frauds and possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities. Strong commitment to continuous learning and evolving in the workforce.

Overview

8
8
years of professional experience

Work History

Financial Crime Analyst

WESTPAC
PARRAMATTA
01.2024 - 05.2024
  • Inbound and Outbound calls investigating alerts by monitoring systems or reported by team and regulatory authorities
  • Risk assessment ensuring compliance with AML and KYC regulations
  • Preparing reports (SARS) identifying illegal activities and ensuring compliance with reporting requirements and facilitating law enforcement actions

Financial Crime Analyst

COMMONWEALTH BANK OF AUSTRALIA
EVELEIGH
10.2022 - 08.2023
  • Ability to identify solutions for fraud scam control recommendations
  • Improving scam prevention, detection and reporting activities and actioning matters accordingly
  • Strong interpersonal, written and ability to multi task and tackle new tasks

CONTACT CENTRE AGENT

U BANK
SYDNEY CBD
06.2021 - 07.2022
  • Assisting customers with home loan, disputes, closures, fraud related queries and on boarding process
  • Providing technical support to customers navigating on the banking app
  • Being part of a bank that is all digital
  • Delivering exceptional service, support and communicating effectively

CUSTOMER SERVICE ADVISOR

NATIONAL AUSTRALIA BANK
PARRAMATTA
06.2020 - 05.2021
  • Creating flexible arrangements to customers experiencing financial hardship
  • Managing day to day banking needs in relation to card related enquires, removing blocks on account as well as handling disputes and complaints effectively
  • Providing product information and transferring calls to relevant departments

SENIOR ADMINISTRATIVE ASSISTANCE

GOLDEN BRUSH PAINTING AND DECORATING
05.2020 - 12.2020
  • Answering and directing phone calls fast and efficiently
  • Responding to high volume of emails and scheduling appointments
  • Arranging calendar meetings and liaising with supervisor with quotations
  • Advanced in use of Microsoft Word, PowerPoint & Excel
  • (CASUAL)

STORE ASSISTANT & TRAINEE DEPUTY MANAGER

ALDI STORES
NORTH ROCKS
02.2018 - 04.2020
  • Fast paced work environment on floor and in warehouse duties
  • Ensuring high level of customer service and satisfaction whilst multi-tasking on registers and stock loading
  • Ordering products and operating manual and electric pallets
  • Assisting with inventory and calculating register tills

TEAM REPLENISHMENT MEMBER

WOOLWORTHS
WINSTON HILLS
01.2017 - 09.2017
  • Ensuring store is presentable by managing stock, cleaning, refilling, unpacking and rearranging of merchandise to better display sale items
  • Flexibility with rotation of shifts (morning, afternoon and nigh fill)
  • Assisting customers with products and resolving complaints

EVENT ORGANISER - SPORT AND RECREATION

KIDS AT THE PARK
SYDNEY OLYMPIC PARK
01.2016 - 07.2016
  • Certificate III in Tourism, Travel and Events
  • Ability to collaborate, build successful relationships with families and youth
  • Ability to manage complex issues and solve problems effectively

Education

Master of Social Work -

WSU
01.2025

Master of Cyber Security Analysis -

Macquarie University
01.2023

OH&S White Card/ Traffic Controller Certificate - Blue & Yellow ticket

License4Work
Bankstown
01.2022

Bachelor of Criminal and Community Justice -

WSU
01.2020

CERTIFICATE III - Tourism, Travel and Events

RYDE TAFE
01.2018

FIRST AID & CPR Certificate -

Australian Institute of Fitness
01.2018

Keyboard Speed and Accuracy Statement -

Parramatta College
01.2018

Certificate in Workforce Essentials - NSW Policing

Charles Sturt University
01.2018

Certificate II - Hospitality RSA

Online
01.2018

HSC Certification -

Macarthur Girls High School
01.2016

Skills

  • Call management
  • Transaction monitoring
  • Verbal and written communication
  • Dispute resolution
  • AML compliance
  • Activity monitoring
  • Investigative techniques
  • Data analysis
  • Fraud and anomaly analysis
  • Telephone and email etiquette
  • Fraud prevention
  • Detection models
  • Analytical skills
  • Identify risks
  • Analyzing data
  • Ethical standards

Availability

ASAP - References available upon request

Languages

Persian
Native/ Bilingual
Arabic
Limited
Turkish
Limited

References

References available upon request.

Timeline

Financial Crime Analyst

WESTPAC
01.2024 - 05.2024

Financial Crime Analyst

COMMONWEALTH BANK OF AUSTRALIA
10.2022 - 08.2023

CONTACT CENTRE AGENT

U BANK
06.2021 - 07.2022

CUSTOMER SERVICE ADVISOR

NATIONAL AUSTRALIA BANK
06.2020 - 05.2021

SENIOR ADMINISTRATIVE ASSISTANCE

GOLDEN BRUSH PAINTING AND DECORATING
05.2020 - 12.2020

STORE ASSISTANT & TRAINEE DEPUTY MANAGER

ALDI STORES
02.2018 - 04.2020

TEAM REPLENISHMENT MEMBER

WOOLWORTHS
01.2017 - 09.2017

EVENT ORGANISER - SPORT AND RECREATION

KIDS AT THE PARK
01.2016 - 07.2016

Master of Social Work -

WSU

Master of Cyber Security Analysis -

Macquarie University

OH&S White Card/ Traffic Controller Certificate - Blue & Yellow ticket

License4Work

Bachelor of Criminal and Community Justice -

WSU

CERTIFICATE III - Tourism, Travel and Events

RYDE TAFE

FIRST AID & CPR Certificate -

Australian Institute of Fitness

Keyboard Speed and Accuracy Statement -

Parramatta College

Certificate in Workforce Essentials - NSW Policing

Charles Sturt University

Certificate II - Hospitality RSA

Online

HSC Certification -

Macarthur Girls High School

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