KIRRILY ESSERY
Frenchs Forest,NSW
Summary
A customer service professional with a diverse background, working in a range of hospitality, administrative and customer service roles in private government and corporate sectors. Hard working and adept at using multiple systems and software. Strong communication and interpersonal skills and committed to providing excellent service, results and efficient administrative support for the people I work with.
A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, process and results-oriented.
Overview
10
10
years of professional experience
Work History
Hospitality Recruiter
Compass Group Australia
Sydney, NSW
02.2024 - Current
- Manage a large Page Up dashboard and process a high-volume of applications in a timely manner.
- Pre-screen candidate resumes suitability prior to sending for interviews and onboarding.
- Collaborate with state coordinators and the recruitment team to address recruitment needs and target specific roles.
- Conduct phone interviews and review Hire Vue interviews to assess applicants knowledge, skills, experience and suitability.
- Monitor and update campaigns and job cards
- Manage a high level of inbound and outbound communications in a timely manner.
- Continually provide exceptional customer service to candidates by being friendly, knowledgeable and in a prompt manner.
- Clearly explain and promote the benefits of working in the casual pool.
- Adhere to company policies and procedures to ensure compliance.
- Participated in the organisation of bulk recruitment day, targeting high quality candidates with a specific skill set.
ESTIMATOR
COMFORT HEAT
03.2020 - 01.2024
- Answering customers queries about products and services.
- Scaling & drawing plans + calculating cost of works.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Producing and emailing quote estimates and accompanying documentation.
- Proficient in Microsoft Office, Visio, Salesforce, Ascora & Teams.
- Prioritising and managing a busy team and personal email inbox.
- Document Management and CRM.
- Providing technical support.
- Fast paced, high pressure environment at times with general office administration duties.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
CLIENT SERVICE OFFICER
FACS
02.2016 - 02.2020
- Managing housing portfolio up to 380 properties
- Troubleshooting and triaging issues with at risk and vulnerable tenants
- Complex coordination of trades, Government departments and advocates
- Skilled in use of HOMES and other various software
- Confidential data entry and administrative support for senior Directors
- Provided knowledgeable service and support for all customer needs.
- Communicated with clients regarding account services, statements, and balances.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Worked towards KPI's.
- Responded proactively and positively to rapid change.
- Educated residents about billing, payment processing and support policies and procedures.
- Carried out regular inspections and assisted tenants with maintenance issues.
- Worked with numerous stakeholders and supports in managing vulnerable residents.
ACCOUNTS ADMIN
HARVEST SEEDS AND NATIVE PLANTS
03.2014 - 11.2015
- Accounts payable, receivable, wages, Superannuation and BAS
- Balanced End Of Month accounts
- Inspected gardens to identify insect or disease problems and weed control needs.
- Liaised with manager to plan and coordinate projects, determine necessary personnel or discuss garden concerns.
- Tagged and labeled plants in nursery to record planting location information.
- Cultivated soil and added fertilizer, compost, and amendments.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
Education
No Degree -
Brigidine College St Ives SECONDARY
St IvesCertificate III, Diploma - Conservation and Land Management
RYDE TAFE
Ryde, NSW2006
Skills
- CRM Systems
- Client Rapport-Building
- Document and Records Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Workflow Processes
- Preparing Designs and Estimates
- Good Communication skills
- Customer Service Excellence
Timeline
Hospitality Recruiter
Compass Group Australia
02.2024 - Current
ESTIMATOR
COMFORT HEAT
03.2020 - 01.2024
CLIENT SERVICE OFFICER
FACS
02.2016 - 02.2020
ACCOUNTS ADMIN
HARVEST SEEDS AND NATIVE PLANTS
03.2014 - 11.2015
No Degree -
Brigidine College St Ives SECONDARY
Certificate III, Diploma - Conservation and Land Management
RYDE TAFE
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