Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Buenagua

Las Pinas City,Metro Manila

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Five Ecom Teletech
03.2020 - Current
  • Processed customer service concerns promptly to increase customer satisfaction.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed high call volume while maintaining a courteous and professional demeanour.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.

Multimedia Technician

Motiontrade Development Corporation
10.2018 - 05.2019
  • Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
  • Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
  • Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

English Teacher

Sankei Online English
08.2018 - 09.2018
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Technical Recruiter

Collabera Inc.
06.2018 - 07.2018
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.

Education

Bachelors of Arts And Communication - Communications

STI College
Las Pinas City
2018

Vocational Course - Computer And Graphics Arts

Dr. Filemon C. Aguilar Information And Technology
Las Pinas City
2013

High School Diploma -

Las Pinas East National High School
Las Pinas City
2012

Skills

  • Customer Data Confidentiality
  • Problem Resolution
  • Critical Thinking
  • Call Management
  • Product and service knowledge
  • Good communication skills
  • Administrative Support
  • Quality Control
  • Customer Service
  • Calm and Professional Under Pressure

Timeline

Customer Service Specialist

Five Ecom Teletech
03.2020 - Current

Multimedia Technician

Motiontrade Development Corporation
10.2018 - 05.2019

English Teacher

Sankei Online English
08.2018 - 09.2018

Technical Recruiter

Collabera Inc.
06.2018 - 07.2018

Bachelors of Arts And Communication - Communications

STI College

Vocational Course - Computer And Graphics Arts

Dr. Filemon C. Aguilar Information And Technology

High School Diploma -

Las Pinas East National High School

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Kirsten Buenagua