Kirstie Barker
The Gap,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Casual Reception
Physiologix Therapy Solutions
02.2024 - Current
- To assist with clients in their health journey
- Managing the practitioners calendars
- Liaising with external and internal clients in an appropriate professional manner
- Creating invoices and taking payment for clients and external stakeholders
- Typing letters and dictation where required
- Effective time management of myself and stakeholders
- Completing any other tasks as required by me
- Highlight: Returning to the workforce and being able to refresh my skills
- Dealing with Clients and external stakeholders.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fostered a positive work environment by collaborating effectively with team members and sharing knowledge to improve overall departmental performance.
Various Student Administration and Management roles
The University of Queensland
Saint Lucia, QLD
01.2009 - 08.2019
- To implement an online assignment submission system to replace the current hard copy system and provide service and support to school and faculty staff
- Manage the two receptions and work to close the decide between the two offices spread over different buildings
- Collaborate with the Assistant manager, Academic Administration within the Faculty to improve the administrative support and service provided by the Client Service Officers
- Highlights: Developing a better working relationship with the schools and raising the level of service provided to students by implementing regular training sessions with the Client service officers.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Diploma of Retail Management -
Southport Institute of Tafe
High School Certificate -
Ipswich Girls Grammar School
Skills
- Highly Competent in Microsoft Office
- Highly Competent in Microsoft Word
- Highly Competent in Microsoft Excel
- Highly Competent in Microsoft Outlook
- Highly Competent in Internet Usage
- Highly Competent in data-entry
- Competent in Gensolve softwear
- Knowledge of MYOB
References
- Ms Kirsty McNab, Principle Physio and Business Owner, Physiologix Therapy Solutions, 0415 191 062, kirstymcnab@gmail.com
- Ms Allanah Yu, School Manager, UQ Law School, 0408 035 902, allanah.yu@uq.edu.au
Timeline
Casual Reception
Physiologix Therapy Solutions
02.2024 - Current
Various Student Administration and Management roles
The University of Queensland
01.2009 - 08.2019
Diploma of Retail Management -
Southport Institute of Tafe
High School Certificate -
Ipswich Girls Grammar School