Kishan Kaushik Muralidhar

Project : Platform Enablement

Client : Common Wealth Bank of Australia

Description : The major responsibility involved in building a component right from the scratch for Pega applications across the organization considering the OKR of each chapter. There were few initiatives which were involved in previous and current quarter were here as follows:

• SCAN tool - Scan, prioritize and fix security vulnerabilities similar to SNYK making use of OOTB rule security analyzer(RSA), custom components which covers OWASP of SNYK.
• Design and implementation of CI/CD methodology using GITHUB actions and Pega deployment manager.

Project : Home Loan Application (HLA)

Client : Bank of Queensland (BOQ)

Description: Bank of Queensland Ltd (BoQ) is a provider of a diverse range of retail banking, commercial banking, insurance, and wealth management services to individual and commercial clients. Home Loan Applications submitted by brokers from NextGen applications are received in PEGA via BOQ Integration Layer hosted in Azure APIM. In PEGA, Verification officer and other users log in, validate the application at different stages and process the application further for submission.

Responsibilities:

• To actively participate in calls with stakeholders to discuss requirements.
• To proactively demonstrate the requirements and its associated high-level design to the team.
• To monitor the ongoing development and have a periodic check of the progress of the user stories.
• To perform code reviews and suggest the changes or approve accordingly.
• To involve in deploying the sprint's user stories to the ST environment.

Project : Investments and Deposits

Client : Macquarie Bank, Sydney

Description : Investments & Deposits is the application where the customers are entitled to apply for home loans via an online application where it involves process of income verification by gathering the details of the primary and secondary borrower's associated credit history via Equifax and verifying the stipulated qualifying criterion to say if the borrowers are eligible to get instant loan approvals.

Responsibilities :

• · To actively participate in sprint planning meetings and present the impact analysis considering the multiple teams involved in the whole case journey.
• · To proactively demonstrate the requirements and its associated high-level design to the team involving the SMEs and
• · To monitor the progress and demonstrating the stories to ensure inline with business before any performance regression tests can be done.
• To perform code reviews and advise if any potential enhancements can be done to ease its versioning the same code module in future.

Project: New Provide

Client : British Telecom

Description: Global Sales and Service Management provides a simplified buying experience that creates winning proposals at reduced cost and minimal manual effort across the various stages of opportunity management. A ‘New Provide' is a request to purchase a product or service by a customer not currently under a contract or in contract Resign or by an existing customer for new product or service requiring a new contract.

Responsibilities:

• To actively participate in calls with stakeholders to discuss requirements
• To proactively demonstrate the requirements and its associated high-level design to the team.
• To monitor the ongoing development and have a periodic check of the progress of the user stories.
• To perform code reviews and suggest the changes or approve accordingly
• To involve in deploying the sprint's user stories to the production environment.

Project : Legal Aid

Client : Law Access NSW

Description : Law Access NSW is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW. In detail, their services ranges from legal information about a wide range of legal issues, providing referrals to the right agency to reach on some areas of law, notify authorities on graffiti and assist priority customer groups including Aboriginal customers. This application's main goal is to establish a solitary case management platform to handle all incoming customer service requests to Law Access call center (currently supported by SIEBEL).

Responsibilities:

• To actively participate in calls with stakeholders to discuss requirements
• To proactively demonstrate the requirements and its associated high-level design to the team.
• To actively involved in development of user stories.
• To monitor the ongoing development and have a periodic check of the progress of the user stories.
• To perform code reviews and suggest the changes or approve accordingly.

Project : Offer Management Platform

Description : The Offer Management Platform is an application built to provide offers across the business customers who opt in for devices/accessories during POS/ indirect channel purchases. The offers are based on the device and the rebates which a customer can redeem after a certain period. This is a system built to replace the existing legacy system known as SED (Streamlined Equipment Decisioning) and Blackhawk system from where the redemption of rebates can be done by a customer post certain period. Here the offer processing is classified into three categories where offer eligibility, storage of eligible offers and validation of offers post certain period.

Responsibilities:

To involve in requirements gathering call to understand the user stories.

• To provide prominent level and low-level design documents along with task estimation for the team and self.
• To actively involved in development of user stories and demonstrate the same before the code deployment in QA.
• To handhold the team and monitor the progress with the help of periodic code reviews and throw light on the implementation approach.
• To actively monitor Kibana during QA, Regression testing and on production deployment date to ensure there are no impacts because of current implementation.

Project : Global Reconciliation Unit

Client : Standard Chartered Bank

Description: The Global Enquiry Management System is a systematic process which has been designed in such a way to handle the service requests/ queries raised by the customers over the email that in turn results in a creation of a case to track their queries towards resolution. The GRU (Global Reconciliation Unit) being one of its departments built on common framework layer (GEMS) which takes care of reconciliation of cash transactions (either debit or credit) and unsettled transactions in mirror of NOSTRO and VOSTRO accounts. Moreover, GRU Internal Routing is a core component that reduces the email traffic within the same department where an email addressed among the internal unit of GRU will result as subtask to enforce the simultaneous processing of the work.

Responsibilities:

• Analyze the use case documents and prepare the design document.
• To discuss with GRU (BAU) team to understand the workflow and accommodate internal communication without email traffic.
• Involving in elaboration and construction.
• Preparation of unit test cases to ensure the quality of developed code.
• Code optimization and process improvement.
• Defect management through JIRA

Project : Employer Workflow System

Client : Central Provident Fund Board(CPFB), Singapore

Description : The CPFB board is embarking on this application to replace the existing in-house ES-IOS with a commercial-off-the-shelf (COTS) case management system to handle the Business Units five main case types, namely: Audit, Complaint, Late Payment, Director, and Late Payment Interest. The key role of the Limit Management System is to streamline and automate enforcement workflows and enhance work effectiveness and efficiency with a unified overview of employers. The process will support about 300 users, who work in different departments of the Board.

Responsibilities:

• Analyze the use case documents and prepare the design document.
• To discuss with EAS team while building the stored procedure calls for sending the request.
• Involving in elaboration and construction.
• Preparation of unit test cases to ensure the quality of developed code.
• Code optimization and process improvement.
• Defect management

Project: Limit Management System

Client: Standard Chartered Bank

Description: The key role of Limit Management System is to add, increase or decrease the limits to the borrower customers of CIC and CC Business segments.

Responsibility:

• Analyze the use case documents and prepare the design document.
• Involving in elaboration and construction.
• Preparation of unit test cases to ensure the quality of developed code.
• Code optimization and process improvement.
• Defect management.

Project: Common Reporting Standards (CRS)

Client: Royal Bank of Canada

Description: Collection of information by financial institutions (FIs) in Participating Jurisdictions, with respect to account holders who are residents (for Taxation) in Reportable Jurisdictions.

Responsibility:

• Contributed during Pega 7.1.7 upgrade from Pega 6.1 by fixing end to end issues ranging from UI discrepancies, agent issues, rule inheritance and other issues.
• Analyze the use case documents and prepare the design document.
• Involving in elaboration and construction.
• Preparation of unit test cases to ensure the quality of developed code.
• Code optimization and process improvement.
• Defect management

Project : Disputes Processing System

Client : Citibank, NA

Description : The Dispute application aims at automating the process of deciding on the various disputes arising in card transactions.

Responsibilities:

• Development of new use cases and unit testing of functionality of use cases.
• Involved in fixing the QA defects.
• Involved in development of change requests raised from customer side.