Kitty Chan
Norwest,NSW
Summary
Experienced Lounge Attendant with a track record of enhancing guest experiences in prestigious establishments such as the Qantas Sydney First Class lounge and Qantas Hong Kong lounge. Skilled in delivering exceptional customer service and fluent in multiple foreign languages, leading to a notable improvement in guest satisfaction. Recognized for strong teamwork and meticulous attention to detail, enabling smooth travel experiences and effective inventory management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lounge Runner
Accor Hotels
04.2024 - Current
- Provided support in the Qantas international first class lounge, helping create memorable experiences for guests flying in and out Australia.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Lounge Attendant
Sodexo Live! Hong Kong
06.2023 - 03.2024
- Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Higher Diploma - Applied Japanese Language
School of Continuing & Professional Studies CUHK
Hong Kong07.2022
Skills
- Customer service
- Foreign language fluency
Fluent in Multiple Languages
- Teamwork and collaboration
- Attention to detail
Certification
- Certificate IV in Business
- Level N1 Certificate of Japanese-Language Proficiency
Languages
Japanese
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Internship
Worked as a booth Assistant in Hong Kong for Miyazaki prefecture Hong Kong Office and WITH UP CO., LTD provide multi language translation to guests and Japanese staff.
Timeline
Lounge Runner
Accor Hotels
04.2024 - Current
Lounge Attendant
Sodexo Live! Hong Kong
06.2023 - 03.2024
- Certificate IV in Business
- Level N1 Certificate of Japanese-Language Proficiency
Higher Diploma - Applied Japanese Language
School of Continuing & Professional Studies CUHK
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