K M Ehtesam Uddin
Darwin,NT
Summary
Experienced professional in information technology and customer service management with a focus on business development. Excellent in performing root cause analysis and identifying corrective measures to prevent high-risk occurrences. I am looking for a challenge to grow and support engineering teams to reach their organizational goals through my passion for excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Supercheap Auto
Berrimah, NT
10.2023 - Current
● Encouraged 250 customers to join the club and enjoy benefits.
● Increased club member sign-ups by 20% in one month.
● Used ERP to manage front-counter customer service.
● Supply specific automotive parts for a more versatile shopping experience.
● Conducted weekend customer surveys to enhance engagement and product development.
Soccer Player
Garuda Fc
Wulagi, NT
11.2022 - Current
● Semi-professional soccer league in NT.
● Played as a midfielder in the MPLR (Men's premier league reserve) 2023 season.
● Champion in that league and promoted to the first division which is MPL, will start the season in mid-march 2024.
Fresh Convenience Team Member
Woolworths
Coolalinga, NT
09.2022 - Current
● Performed regular restocking of fresh shelves, ensuring items are properly rotated and labeled.
● Assisted customers in selecting quality, and providing product knowledge to ensure customer satisfaction.
● Ensured all products met company standards regarding safety, quality, and freshness.
● Assisted in setting up promotional displays of fresh items according to store guidelines.
● Checked delivered merchandise and order information to verify order accuracy.
● Maintained accurate records of all stock counts, and stocktakes, including receipt and order information.
● Researched missing items from inventory documents and identified solutions accordingly.
Technical Support Officer
Leadcraft IT solutions
Dhaka, Bangladesh
11.2020 - 05.2022
● Involved as a project team member in the head office's IT infrastructure setup.
● Monitoring and analyzing of IT systems.
● Troubleshooting laptop problems.
● Liaising with external IT vendors, i.e., ISP, and hardware suppliers.
Education
Masters in Information Technology - Cybersecurity
Charles Darwin University
Casuarina, Darwin06-2024
Bachelor of Science - Electrical And Electronics Engineering
North South University
Dhaka, Bangladesh06-2019
Skills
- Meeting KPI's
- Strong Communication Skills
- Customer Service Management
- Sales and Marketing Strategies
- Product and Service Knowledge
- Product Merchandising
- Time & Risk Management
- Microsoft 0365 Administrator
- SQL
- C Programming, JavaScript, HTML,Django and Python
- CCNA & Cisco Packet Tracer
Projects
● Artificial Intelligence in Health Informatics:
Charles Darwin University | June 2024
- Machine learning based liver disease prediction
- Advancements and Insights for an Early intervention.
-Currently finished with the part A, Part B going to starts in 4th of March.
● A productive Asset Management Mobile Friendly Web Application:
North-south University | August 2018
- Investing in mutual funds through a SIP (Systematic Investment Plan) can give investors incredible return.
- Allows users to invest in mutual funds using Systematic Investment Plan.
Certification
● Using Python to Access web data ● Using a database with Python ● Python for everybody's specialization ● Python data structures ● Programming for everybody ● Introduction to HTML5 ● Crash course on python ● Capstone: Retrieving, Processing, and visualizing data with python.
Timeline
Sales Associate
Supercheap Auto
10.2023 - Current
Soccer Player
Garuda Fc
11.2022 - Current
Fresh Convenience Team Member
Woolworths
09.2022 - Current
Technical Support Officer
Leadcraft IT solutions
11.2020 - 05.2022
Masters in Information Technology - Cybersecurity
Charles Darwin University
Bachelor of Science - Electrical And Electronics Engineering
North South University