KOMAL KHOSLA
Forest Lake, QLD,AUSTRALIA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer service representative
BP fuel services
Brisbane, QLD, Australia
12.2019 - Current
- Barista at café Wild Bean commercialized by BP
- Point of sale management and handling cash by end of shift
- Training new staff and providing safe environment
- Complied with safety of customers and employees
- Providing best coffee experience to the customers
Assistant Manager
BP
Brisbane, QLD
04.2023 - 07.2023
- Supervised day-to-day operations.
- Help the store manager with stock-taking and variance reports.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Interviewing and job training for new staff.
- Please note, due to visa restrictions in July 2023, I was no longer employed as an assistant store manager and went back to being employed as casual staff. The store manager allows me to still perform tasks and duties as an ASM.
Barista and Customer Service Representative
Lagoona Resort Café Restaurant
Brisbane, QLD, Australia
08.2018 - 07.2023
- Providing primary customer support to internal and external customers in fast-paced environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Complied with standards for merchandising, stocking, and storing product
Front of House Staff
Oporto
Brisbane, QLD, Australia
07.2017 - 02.2019
- Followed proper handling and sanitation procedures to ensure food safety for customers
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Processed POS transactions, including cash, and credit purchases or refunds
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
Customer Service Representative
Eden Garden Indian Cuisine Restaurant
Brisbane, QLD, Australia
10.2017 - 02.2018
- Performed opening and closing duties which included handling of monies and balancing of register
- Answer questions and help customers select optimal meal choices based on individual preferences
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
Education
Certificate IV - Kitchen Management
Wells International College
Brisbane, QLD09.2024
Certificate III - Commercial Cookery
Wells International College
Brisbane, QLD09.2024
Bachelor of Professional Accounting - Business ethics and social responsibility, Managing people and organizations, Advanced financial accounting, Information technology for business, Applied quantitative methods, Decision making and problem solving, Corporate and financial accounting, Business finance, Performance management for HR, Organizational structure and effectiveness, Marketing research, Retail management, Business law, Principles of financial management
Holmes Institute
Brisbane, QLD06.2020
High school - Commerce
Cambridge International School for Girls
Jalandhar, PUNAB05.2016
Year Ten (10) -
05.2014
Skills
- Identify safety hazards
- Encourage working in safe environment
- ESO solutions
- Microsoft Knowledge
- Phone etiquette
- Resolving customer complaints
- Food and safety
- Point of sale knowledge
- Strong communication skills
- Attention to detail
- Leading and managing
- On-the-job training for new staff
Englishproficiency
ILETS, 08/08/20, 08/08/22
References
References are available upon request
Timeline
Assistant Manager
BP
04.2023 - 07.2023
Customer service representative
BP fuel services
12.2019 - Current
Barista and Customer Service Representative
Lagoona Resort Café Restaurant
08.2018 - 07.2023
Customer Service Representative
Eden Garden Indian Cuisine Restaurant
10.2017 - 02.2018
Front of House Staff
Oporto
07.2017 - 02.2019
Bachelor of Professional Accounting - Business ethics and social responsibility, Managing people and organizations, Advanced financial accounting, Information technology for business, Applied quantitative methods, Decision making and problem solving, Corporate and financial accounting, Business finance, Performance management for HR, Organizational structure and effectiveness, Marketing research, Retail management, Business law, Principles of financial management
Holmes Institute
High school - Commerce
Cambridge International School for Girls
Year Ten (10) -
Certificate IV - Kitchen Management
Wells International College
Certificate III - Commercial Cookery
Wells International College