Kon Kakris
State Manager
Aberfeldie,VIC
Summary
A dedicated and experienced professional with extensive people management experience in the education and health sectors in a range of operational and strategic roles. Specialising in people and business development, enhancing growth, and driving excellence for progressive organisations through quality leadership, organisational strategy, and people development skills. Thriving on challenges and passionate about learning and continuous improvement.
Overview
14
14
years of professional experience
Work History
Head of Member Experience
Royal Australian College Of General Practitioners
09.2023 - Current
- Provide leadership and direction to the State Managers to build the resource capability and skills to best support the future direction of the organisation and its members.
- Overseeing the success of the Geographical Faculties, incorporating Faculty business planning, reporting, resourcing, team leadership, and compliance with RACGP financial policies and controls, including faculty budgets.
- Actively lead and empower the State Managers to initiate and contribute to a collaborative workplace culture,
- Create and implement processes that create efficiency and consistency across the geographic faculties.
- Provide support to the Chief Member Experience Officer on operational and strategic matters, including managing change, a diverse range of critical issues, stakeholder interactions, and projects.
- Support the annual business planning process to form and deliver on the Member Experience strategic priorities and annual business plan.
- Provide leadership to the Member Experience business unit to identify short and medium-term activities to contribute to delivery of the longer-term strategic directions.
- Ensure strong processes and operational practices and governance are in place across Member Experience.
State Manager
Royal Australian College of General Practitioners
1 2020 - 09.2023
- Business Improvement
- Identified contributors to significant team disfunction impacting on performance and morale
- Through a capability review realigned existing roles to strategic priorities and performance managed underperforming staff
- Implemented a series of team development initiatives including the collaborative development of a team charter
- Results: Significantly enhanced team morale demonstrated through the successful delivery of key business functions despite a 50% reduction in staffing during the pandemic
- Business Development
- Undertook capability analysis and implemented a rage of stakeholder strengthening initiatives
- Results: Successfully secured 5 funded contracts from the Victorian Department of Health and the Rural Workforce Agency for GP education programs.
People & Culture Manager
Murray City Country Coast GP Training
01.2016 - 01.2020
- Led the internal organisational review, restructuring and staffing impacts
- Contributed to development and implementation of new organisational structure
- Results: Successfully managed all staffing impacts resulting from organisational review
- Managed legal review, updating and reissuing of all staff employment agreements and Position Descriptions
- Developed and delivered Performance Management framework training
- Developed and delivered whole of organisation (non-Medical) professional development programs in 2017 & 2018
- Investigated corporate learning/compliance, recruitment/onboarding and reward/recognition platforms
- Commenced P&C policy overhaul in line with organisational changes and changes in employment law
- Implemented payroll employee kiosk transition
- Developed organisational P&C strategic and operational framework
- Developed P&C team structure, position descriptions and business unit operational and project budgets People & Culture Management
- Recruitment and selection process, Position descriptions, Annual review process, Line manager advice, Letters of offer and contracts, Employee Assistance Program, Learning and development program, Workplace Health and Safety, Orientation and on-boarding, Absenteeism trends, Cultural Awareness training, Performance management and/or disciplinary matters
- Results: Delivered increased recruitment and selection outcomes, developed and delivered managerial capability training including performance management
- Developed and delivered whole of organisation Learning and Development Program with 84% participant rated effectiveness
- Cross functional portfolio management
- Cross regional portfolio management of People and Culture including three geographically diverse functional teams and key external agency liaison
- Result: Developed and delivered increased organisational collaboration, operational efficiencies and protocol standardisation
- Led the successful start-up of new business branch
- Attracted, recruited, trained and developed a new staff team
- Developed and implement operational protocols and established sound business and staffing practices Result: Successfully administered the delivery of the AGPT program through significant transitional challenges
- Implemented best in business operational practices.
Program Manager
Victorian Metropolitan Alliance
08.2015 - 01.2016
- A transitional short term contract role preparing for the rationalisation of Registered Training Providers to provide direct input into the establishment of the new Regional Training Organisation, Murray City Country Coast GP Training.
Business Development Consultant
Kakris Business Consulting
06.2014 - 08.2015
- Business Development
- Developed new business proposals, provided strategic, administrative and business transformation advice
- Systems enhancement
- Developed new protocols and intellectual property management
- Quality assurance
- Provided quality control expertise, contract specifications review, compliance and information quality control
- Strategic positioning
- Resources and capabilities assessments, strategic group mapping, business process and systems development.
General Manager
New Evolution Ventures
01.2015 - 04.2015
- A transitional short term contract role to facilitate the Australian expansion of a Global organisation
- Relevant key achievements and experience: Led the human resource management of entire staff team
- Recruited, inducted, trained and performance managed Sales and all operational staff
- Developed local marketing and communications plans
- Created targeted public relations activities, communications channels, and marketing initiatives
- Business Development
- Developed key business to business relationships with local industries, suppliers, and key contractors
- Sales Management
- Trained and managed sales staff, monitoring, reporting, and managing performance daily, weekly and monthly against Key Performance Indicators
- Stakeholder management
- Developed key community group relationships
- Asset Management
- Contributed to the establishment and fit out of 2000m2 state-of-the-art health and facility.
Training Manager (RTO)
YMCA Victoria
01.2010 - 06.2014
- Effectively addressed declining performance in key business areas through strategic analysis and planning
- Identified declines in the financial performance of key business functions
- Conducted an internal and external environment strategic analysis
- Performed resource and capabilities assessments and benchmarking costs against industry structures
- Analysed the product value chain and mapped the strategic group
- Mapped and implemented a strategic Marketing Plan
- Result: Delivered annual performance results of; 8% increase in key business drivers across major product/service lines, 6% increase in independently validated customer service standards and 4% increases in customer advocacy and loyalty, 50% improvement in customer complaint resolution, 19% improvement in customer retention and a 20% increase in total product/service sales
- Developed and implemented an Organisational Learning and Development program
- Conducted various strategic analyses and identified that the core function of the business possessed a dysfunctional business model that was misaligned with the parent company vision
- Managed a strategic reorientation, involving the divestiture of the former business, investment in an organisational learning and the development function for recommendation and adoption by the YMCA Board
- Result: The YMCA Board approved the strategic reorientation of the business and divestiture of the RTO entity
- Facilitated the reallocation of 60% of turnover expenditure towards mission critical organisational learning and development.
Education
MBA - Human Resources
University of New England
Armidale, NSW 04.2001 -
Graduate Diploma - Exercise For Rehabilitation
Victoria University
Melbourne, VIC 04.2001 -
Graduate Diploma - Education
The University of Melbourne
Melbourne, VIC 04.2001 -
Bachelor of Applied Science - Physical Education
Footscray Institute of Technology
Footscray, VIC 04.2001 -
Skills
Leadership & strategy
People & Performance Management
Influencing and negotiating skills
Coaching and mentoring
Stakeholder relations
Business development
Cultural transformations
Learning & Development
Business acumen
Developing high performing teams
Demonstrated ability to learn and adapt
Committees Projects
- RACGP Job Evaluation project
- RACGP Project Ignite team member – Annual Performance Reviews
- MCCC Organisational Review Project committee member
- YMCA Metro Eastern Loddon Mallee Region Strategic Human Resources Committee – Chair
- YMCA/VicHealth Creating Healthy Workplaces Project – Y Respect Gender, Preventing violence against women in the workplace. Founding committee member and project officer.
Professional Development
- RACGP LEAD program
- Korn Ferry Job Evaluation
- Former Australian Human Resources Institute Professional Member
- Standard Mental Health First Aid
- CPI 260 Certified Practitioner
- DiSC & DiSC 363 for Leaders Accreditation
- Leadership Development Program
- Team Leadership, Centre for Leadership and Management
- Team Building & Changes
- Performance Development Framework for Supervisors
- Recruitment & Selection
- Coaching and Performance Presenter Training
- Six Thinking Hats, Dr. Edward De Bono’s Framework for Lateral Thinking
Volunteer Activities
- Former; InclusivEd Australia Ltd – previous development of special needs school, no longer active. Non-executive board director (2 years)
- Former; Resource development contributor – Spontaneous Coronary Artery Dissection (SCAD) Research Australia
Timeline
Head of Member Experience
Royal Australian College Of General Practitioners
09.2023 - Current
People & Culture Manager
Murray City Country Coast GP Training
01.2016 - 01.2020
Program Manager
Victorian Metropolitan Alliance
08.2015 - 01.2016
General Manager
New Evolution Ventures
01.2015 - 04.2015
Business Development Consultant
Kakris Business Consulting
06.2014 - 08.2015
Training Manager (RTO)
YMCA Victoria
01.2010 - 06.2014
MBA - Human Resources
University of New England
04.2001 -
Graduate Diploma - Exercise For Rehabilitation
Victoria University
04.2001 -
Graduate Diploma - Education
The University of Melbourne
04.2001 -
Bachelor of Applied Science - Physical Education
Footscray Institute of Technology
04.2001 -
State Manager
Royal Australian College of General Practitioners
1 2020 - 09.2023
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