Alexandra Collard
Aberfeldie,Vic
Summary
Motivated, dedicated and resourceful young professional, committed to providing superior customer service and excellent client experience. Working with a positive mindset and looking for a rewarding challenging environment to be successful and grow professionally within. Eagerness to continue to learn and add to my skills and knowledge.
Overview
4
4
years of professional experience
Work History
Customer Contact Officer
Startek, Jemena
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
Emerging stylist
BODA Hair Boutique
06.2022 - 07.2023
- Covering reception responsibilities, including scheduling/rescheduling appointments, end-of-day reconciliation and banking of float maintaining a client base consistently working to achieve client satisfaction
- Providing care and assistance for clients with special needs
- Prioritisation and completion of assessments in a timely manner
- Being welcoming and friendly at all times
- Recommending products to maintain healthy hair between visits
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service
KFC
03.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Providing exceptional customer service
- Safely storing food items
- Maintaining food and safety regulations.
Education
Ave Maria College
06.2023
Skills
- Ability to Work Under Pressure
- Problem-Solving
- Customer Service
- Creativity
- Ability to Multitask
- Time Management
- Fast Learner
- Ability to Work in a Team
- Computer Skills
- Communication
- Team collaboration
- De-escalation techniques
- Attention to detail
- Active listening
- Analytical thinking
- Data analysis
- Reliability
- Self motivation
- Professionalism
Accomplishments
- Endeavour award for most growth
- Year 9 Homeroom Captain
- Studied at Kangan Institute whilst in year 11 as a Hairdressing assistant
Personal Information
Date of Birth: 10/24/05
Hobbies and Interests
- Playing soccer
- Going to the gym
- Make-up and self-care
- Drawing
- Being around family and friends
Timeline
Customer Contact Officer
Startek, Jemena
09.2023 - Current
Emerging stylist
BODA Hair Boutique
06.2022 - 07.2023
Customer Service
KFC
03.2021 - 12.2022
Ave Maria College
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