Koreti Mulivai Setanisilao
11 Sevilla Pls, Hampton Park,VIC
Summary
Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure.
Overview
7
7
years of professional experience
Work History
Collections Officer
Afterpay
02.2021 - Current
- Assisting customers through phone calls- inbound and outbound calls
- Setting up arrangement plans for customers
- Communicating with customers sorting their debts
- Creating relationships with customers through phone calls services
- Putting in data using Excel spreadsheet
- Discussing with customers best solutions regards their situations
Collections Officer
OPTUS
04.2020 - 02.2021
- Answering inbound/ outbound calls
- Assisting customers to sorted overdue bills& outstanding Optus bills
- Setting up payment arrangements according to customers financial circumstance
- Solving and sorting customers problems (financially)
- Creating relationships with customers through phone call services
- Entering data using Excel and spreadsheets
- Assisting customer to pay debt with financial hardship assistance.
Agent-Representative
PROBE, Centrelink
Melbourne
12.2019 - 04.2020
- Assisting incoming and outgoing calls
- Proficient written and oral communication skills
- High attention to details
- Maintain service under quality time pressures
- 1 year experience as a customer service experience
- Ability to work multitasking
- Solutions for customers' situations as financially
- Efficient and accurate typing skills ability
- Setting up payment plans
- Entering and setting up direct debits payments
- Graphics Packaging International(GPI)
- Braeside
05.2019 - 12.2019
- Stacking products (cartons) in boxes
- Work at a fast pace on line packing cartons in boxes
- Placing boxes on pallets, taping and stacking boxes
- Cleaning and sorting fault products
- Counting and handling products if it’s incorrect orders
- Labeling boxes according to the correct cartons it contains
- Lifting 20-25kg objects, stacking pallets and moving pallets using manual lifters.
Casual Factory Worker
FINE FOOD, MADE FOOD
02.2019 - 05.2019
- Operating Machinery
- Packing and picking of orders
- Attention to detail
- Labeling
- Wrapping and stacking of pallets
- Cleaning
Casual Worker
01.2017 - 01.2018
- Labeling
- Stacking boxes
- Wrapping pallets
- Strong focus on attention to detail
- Collating documents - Handling duties
- Computer work - scanning and printing of labels from computer systems
- Rework - Labeling
- Packing in fast paced environments
- Production line experience
- Ability to lift
Worker
01.2016 - 12.2016
- Paperwork for online orders
- Wrapping pallets
- Picking orders
- Strong focus on attention to detail
- Collating documents - Handling duties
- Rework - Labeling
- Packing in fast paced environments
- Production line experience
- Ability to lift
Worker
01.2015 - 01.2016
- DNA 1st Solution, Packing beauty products
- Cartoning products and labeling
- Wrapping pallets
- Collating documents - Handling duties
- Sweeping, Mopping, Dusting etc
- Ensuring all rooms are cared for and inspected according to standards
- Strong time management skills and proven history of workplace punctuality
- Attention to detail and meticulous use of proper safety procedures
- Good interpersonal and communication skills
- Self-directed and motivated.
Education
Management Academics Cert III of Childhood Education -
2018
of Arts Cert - undefined
National University of Samoa
2017
College Completion Cert - undefined
LDS Church College Pesega
2015
Skills
- Call center experience
- Persistent
- Problem solving
- Handling inbound calls
- Goals and performance
Timeline
Collections Officer
Afterpay
02.2021 - Current
Collections Officer
OPTUS
04.2020 - 02.2021
Agent-Representative
PROBE, Centrelink
12.2019 - 04.2020
05.2019 - 12.2019
Casual Factory Worker
FINE FOOD, MADE FOOD
02.2019 - 05.2019
Casual Worker
01.2017 - 01.2018
Worker
01.2016 - 12.2016
Worker
01.2015 - 01.2016
Management Academics Cert III of Childhood Education -
of Arts Cert - undefined
National University of Samoa
College Completion Cert - undefined
LDS Church College Pesega
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