Wait Staff Member
Tokyo American Club
Azabu, Minato, Tokyo, Japan
01.2023 - 06.2023
- Maintained cleanliness in the dining area after parties with over 100 participants, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers by speaking in both Japanese and English.
- Set up the dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built strong relationships with customers (both American people living in Japan and Japanese people), resulting in repeat business and referrals.