Amy Swan
ADELAIDE,SA
Summary
I am a proud Indigenous Arrernte woman currently working as a Student Support Officer at AHCSA, where I support Aboriginal and Torres Strait Islander students throughout their training journey. I am passionate about helping people achieve their education, training, and employment goals in a way that is culturally safe, respectful, and empowering.
In my current role, I work closely with students, employers, NACCHO, and member services to support engagement, monitor progress, and help remove barriers for Students. I also have experience in administration, case management, compliance, and coordinating student support services, with a strong focus on improving outcomes and connecting people to meaningful training and employment pathways.
I’m a friendly, approachable, and organised person who communicates well. I enjoy working in a coordination and support role where I can bring people and services together, and I’m committed to helping individuals move forward with confidence into training and employment opportunities.
Overview
9
9
years of professional experience
Work History
Student Support Officer
Aboriginal Health Council of South Australia
Adelaide , SA
09.2025 - Current
- Support Aboriginal and Torres Strait Islander students throughout their training journey, from enrolment through to completion
- Assist with intake and enrolment processes, including student enquiries, applications, and onboarding support
- Provide one-on-one support to help students stay engaged in training and employment pathways
- Work closely with students, employers, NACCHO, and member services to coordinate support and strengthen engagement outcomes
- Monitor student attendance, progress, and training requirements, following up to address barriers and keep students on track
- Maintain accurate student records, case notes, and data within the Student Management System
- Process assessments, forms, and other administrative requirements in line with compliance and RTO standards
- Support communication between students, trainers, and stakeholders to ensure positive training and employment outcomes
- Contribute to a culturally safe and supportive environment for Aboriginal and Torres Strait Islander students
- Assist with reporting and general administration tasks as required
Collections Agent
RecoveriesCorp
, WFH
01.2023 - 09.2025
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Negotiated payment arrangements with customers to resolve disputes effectively.
- Conducted skip tracing to locate customers with unpaid accounts.
- Created repayment plans based on financial status and repayment capabilities of account holders.
- Processed payments via credit cards, online banking, and cash transactions efficiently.
- Monitored accounts for overdue payments and pursued timely resolutions.
- Reviewed contracts, invoices, and correspondence related to customer accounts.
- Maintained accurate records of collection activities in database systems.
Assistant Restaurant Manager
KFC
ADELAIDE, SA
07.2017 - 10.2022
- Trained staff on customer service best practices and menu knowledge to improve guest satisfaction.
- Handled customer inquiries and resolved complaints efficiently.
- Supervised daily operations to ensure compliance with health and safety standards.
- Implemented new procedures that streamlined operations and elevated service quality.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Monitored cleanliness and organization of dining and kitchen areas consistently.
- Managed inventory levels and ordered supplies.
- Conducted daily inspections of the dining area to ensure orderliness.
Education
Certificate III in Retail (SIR30216) -
KFC
01-2019
Skills
Core Skills
- Customer Relationship Management
- Customer Service Excellence
- Payment Negotiation
- Stakeholder Engagement and Relationship Building
- Aboriginal and Torres Strait Islander Community Engagement
- Cultural Awareness and Cultural Safety
- Student Support and Engagement
- Progress Monitoring
- Student Enrolment and Admissions Support
- Student Record Management
- Assessment Processing and Documentation
- Compliance Monitoring
- Regulatory Compliance and RTO Standards
- Database Management
- Data Entry and Reporting
- Records Maintenance
- Event and Orientation Coordination
- Staff Supervision and Team Leadership
- Employee Onboarding and Training
- Mentoring and Coaching
- Performance Evaluation
- Strategic Planning
- Cost Control and Resource Management
- Effective Written and Verbal Communication
- Cultural Communication
- Conflict Resolution
- Problem Solving
- Time Management and Organisation
- Delegation
- Confidentiality and Information Management
- Attention to Detail
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
Timeline
Student Support Officer
Aboriginal Health Council of South Australia
09.2025 - Current
Collections Agent
RecoveriesCorp
01.2023 - 09.2025
Assistant Restaurant Manager
KFC
07.2017 - 10.2022
Certificate III in Retail (SIR30216) -
KFC