KRISHAAL PRAKASH

Executed the enterprise Windows 11 rollout by overseeing provisioning, imaging, and device lifecycle

processes.

Supported clinical, pathology, and radiology teams by efficiently resolving incidents and service requests.

Administered Active Directory, Exchange, DNS, and DHCP services to ensure seamless operational

continuity.

Maintained SLA performance in alignment with Sonic Healthcare IT service standards.

Monitored system health and ensured infrastructure availability across site services operations.

Developed comprehensive documentation and preventative maintenance schedules for infrastructure

assets.

Coordinated vendor support to bolster hardware and service reliability.

Participated in on-call rotation and contributed to various project support activities.

Appointed Systems Administrator / Tech Lead for the Microsoft Intune implementation project, which

included defining scope, architecture, and documentation (integration postponed).

Served as a technical escalation point for intricate enterprise IT challenges, delivering sophisticated

troubleshooting and creative resolutions.

Partnered with infrastructure teams to identify and remediate persistent operational incidents.

Improved service delivery workflows and request management protocols, leading to heightened efficiency.

Resolved a critical P1 outage that substantially impacted Google Meet infrastructure.

Received the Luminosity Award for innovation and making a positive impact on enterprise-wide operations.

Oversaw endpoint deployment and lifecycle management utilizing Intune and Autopilot technologies.

Packaged and distributed enterprise applications across the corporate device fleet to ensure optimal user

accessibility.

Ensured device compliance with organisational security standards, enhancing overall security posture.

Managed laptop lifecycle, asset inventory, and vendor repair processes for optimised asset management.

Formulated effective deployment strategies for large-scale onboarding and graduate programs, improving

operational workflows.

Investigated and rectified recurring endpoint performance issues to elevate user experience.

Administered Microsoft Server Technologies, integrating systems from Server 2012 to 2016 for optimal

performance.

Managed Microsoft Teams configurations and functionalities as an administrator.

Provided extensive support for Microsoft Azure Virtual Desktop environments, facilitating user

accessibility and experience.

Conducted operations for Microsoft Azure Active Directory and Endpoint Manager support, ensuring

compliance with security standards.

Utilised PowerShell extensively for automation and management of various IT tasks.

Oversaw Microsoft Hybrid Exchange support, integrating services such as Veritas for streamlined

operations.

Managed Active Directory intricacies, including staff mailbox management, distribution groups,

organizational unit management, and asset tracking.

Supported over 6000 endpoints, maintaining MS GPOs while troubleshooting issues to maximize

efficiency.

Handled Citrix environment troubleshooting at escalation levels, ensuring smooth user operations.

Provided technical support for MAC and Apple devices within the infrastructure.

Managed Intune Endpoint Management for iOS and MAC OS devices, creating and deploying

packages, configuration profiles, groups, and policies.

SCCM management and development initiatives, enhancing deployment strategies.

Executed ticket management with strict adherence to SLAs using the Service Now ticketing platform.