KRISTIANA ANTONIO

• Demonstrated strong time management and multitasking skills by successfully balancing part-time hours with a full-time job, maintaining high standards of work and dedication in both roles over the years.
• Contributed to a fast-paced, high-energy environment by consistently delivering exceptional customer service, ensuring that every guest felt valued and had a positive experience from start to finish.
• Created and maintained a welcoming, friendly atmosphere, playing a key role in creating a sense of community and comfort for both regular and first-time patrons.
• Collaborated closely with a diverse team, working together to provide a seamless and memorable experience for all customers. Often going the extra mile to anticipate and meet guests’ needs, handling requests with care, patience, and attention to detail.

• Built and maintained strong client relationships by generating leads, following up regularly, and using the CRM system to track progress.
• Managed projects from start to finish, working closely with the Operations team to ensure seamless delivery, high-quality service, and great outcomes for clients.
• Worked alongside the State Manager to secure profitable projects, meet KPI targets, and align with business goals.
• Supported the Operations team through the tendering process, providing expertise to improve our chances of success.
• Took initiative in professional development by completing online training modules, actively posting on LinkedIn, and contributing to business growth.
• Built strong connections with colleagues nationally, collaborating to improve client satisfaction, share insights, and uncover new opportunities.
• Kept detailed records of client interactions to ensure accuracy in account management and reporting.
• Managed the showroom, ensuring it was always well-presented by tidying, replenishing samples, and ordering new furniture when needed.
• Organised client events, including lunches, presentations, and after-work functions, as well as large-scale showroom parties, strengthening relationships and enhancing brand engagement.
• Traveled to headquarters in Melbourne regularly to participate in extensive sales training and boot camps, further developing skills and product knowledge to drive success in my role.

• Provided the sales team with detailed client profiles, market trends, and industry insights to help them better understand key clients and make informed decisions.
• Streamlined communication between the sales team and clients, coordinating schedules and ensuring timely responses to queries.
• Built strong client relationships by responding quickly to inquiries, resolving concerns, and delivering excellent service.
• Supported the sales team with administrative tasks, ensuring smooth day-to-day operations and improving overall performance.
• Took part in client meetings and made sure to follow up on quotes to keep everything on track.
• Designed customised product presentations to match individual client needs.
• Handled document preparation, including formatting, presentation design, and spreadsheet management.
• Organised promotional events and marketing campaigns to boost brand visibility and engage clients.
• Continued managing my account responsibilities while taking on additional sales support tasks and contributing to the sales team's success.

• Welcomed visitors and customers to the showroom, asking questions to understand their tastes, budget, and timeline before passing this information to the sales team to help them recommend the most suitable options.
• Kept the reception area tidy and inviting, creating a strong first impression.
• Answered and directed phone calls efficiently, ensuring smooth communication between clients and staff.
• Managed office supplies, tracked inventory, and ensured the kitchen was always stocked.
• Organised and scheduled meetings, appointments, room bookings, and catering for events.
• Arranged flights, accommodation, and vehicle hire for staff and projects.
• Entered and processed invoices, payments, and financial documents into finance system, ensuring accuracy and compliance with company procedures.
• Maintained accurate financial records, supported business systems, and assisted with reporting to meet ATO deadlines.
• Handled confidential staff records in line with privacy regulations and company policies.
• Organised events for Christmas and EOFY celebrations, birthdays, and team-building activities to strengthen team connections and workplace culture.

Part-time role while completing Years 11 and 12.