Kristian Johannes Wild
Bundaberg,QLD
Summary
Dynamic and results-oriented professional with extensive experience in customer service/working with people, notably at The Geelong Skateshop.
Excelled in enhancing user experience and team collaboration, demonstrated through a completed Cert III in Retail Management. Skilled in POS systems and renowned for exceptional patience and empathy, significantly boosting customer satisfaction and loyalty.
I adapt to new scenarios promptly given the opportunity.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Super Vape Store
Maryborough, QLD
02.2022 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Kitchenhand
Palm Lake Aged Care
Bargara, QLD
07.2021 - 12.2021
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Cleaned and maintained work areas, equipment and utensils.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cook
The Surfy (Surfclub)
Port Douglas, QLD
03.2020 - 10.2020
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Picture Framer
Kardinia Picture Frames
Geelong, VIC
03.2018 - 12.2018
- Maximized customer loyalty with exceptional communication skills and follow-up services postdelivery.
- Provided excellent customer service by addressing concerns regarding product quality or delivery issues promptly; offering refunds or replacement when necessary.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
Retail Management, Online Moderation
The Geelong Skateshop (www.skateboard.com.au)
Geelong, VIC
01.2015 - 06.2017
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Suggested improvements to content to enhance quality and accuracy.
- Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
- Enhanced user experience by addressing and resolving conflicts in online forums.
- Retail Sales & Weekly Targets
- Myob POS System
- Retail Management
- Completed Cert III in Retail Management at this position
Education
Diploma in Photo Imaging, Print & Design - Photography, Photoshop, Print Output, Exhibition
RMIT University
Melbourne, VIC06-2017
Skills
- Customer Assistance
- Patience and Empathy
- Time Management Capabilities
- Multitasking Competence
- POS Systems
- Cash Handling Accuracy
- Adaptability and Resilience
- Brand representation
- Team Collaboration Aptitude
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
Timeline
Retail Assistant
Super Vape Store
02.2022 - 11.2022
Kitchenhand
Palm Lake Aged Care
07.2021 - 12.2021
Cook
The Surfy (Surfclub)
03.2020 - 10.2020
Picture Framer
Kardinia Picture Frames
03.2018 - 12.2018
Retail Management, Online Moderation
The Geelong Skateshop (www.skateboard.com.au)
01.2015 - 06.2017
Diploma in Photo Imaging, Print & Design - Photography, Photoshop, Print Output, Exhibition
RMIT University