Kristian Johannes Wild
Bundaberg,QLD
Summary
Dynamic and results-oriented professional with extensive experience in customer service/working with people, notably at The Geelong Skateshop.
Excelled in enhancing user experience and team collaboration, demonstrated through a completed Cert III in Retail Management. Skilled in POS systems and renowned for exceptional patience and empathy, significantly boosting customer satisfaction and loyalty.
I adapt to new scenarios promptly given the opportunity.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Super Vape Store
02.2022 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Kitchenhand
Palm Lake Aged Care
07.2021 - 12.2021
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Cleaned and maintained work areas, equipment and utensils.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cook
The Surfy (Surfclub)
03.2020 - 10.2020
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Picture Framer
Kardinia Picture Frames
03.2018 - 12.2018
- Maximized customer loyalty with exceptional communication skills and follow-up services postdelivery.
- Provided excellent customer service by addressing concerns regarding product quality or delivery issues promptly; offering refunds or replacement when necessary.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
Retail Management, Online Moderation
The Geelong Skateshop (www.skateboard.com.au)
01.2015 - 06.2017
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Suggested improvements to content to enhance quality and accuracy.
- Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
- Enhanced user experience by addressing and resolving conflicts in online forums.
- Retail Sales & Weekly Targets
- Myob POS System
- Retail Management
- Completed Cert III in Retail Management at this position
Education
Diploma in Photo Imaging, Print & Design - Photography, Photoshop, Print Output, Exhibition
RMIT University
Melbourne, VIC06-2017
Skills
- Customer Assistance
- Patience and Empathy
- Time Management Capabilities
- Multitasking Competence
- POS Systems
- Cash Handling Accuracy
- Adaptability and Resilience
- Brand representation
- Team Collaboration Aptitude
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
Timeline
Retail Assistant
Super Vape Store
02.2022 - 11.2022
Kitchenhand
Palm Lake Aged Care
07.2021 - 12.2021
Cook
The Surfy (Surfclub)
03.2020 - 10.2020
Picture Framer
Kardinia Picture Frames
03.2018 - 12.2018
Retail Management, Online Moderation
The Geelong Skateshop (www.skateboard.com.au)
01.2015 - 06.2017
Diploma in Photo Imaging, Print & Design - Photography, Photoshop, Print Output, Exhibition
RMIT University
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