Kristie Davis
Melbourne,VIC
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Seasoned Department Manager with relevant experience in overseeing daily operations, improving process efficiencies and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance operational performance. Strong ability to inspire team members while maintaining focus on achieving departmental objectives.
Overview
30
30
years of professional experience
Work History
Food & Beverage Operational Assistant
West Waters
Caroline Springs , Vic
10.2024 - Current
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Received food orders from individuals and explained offerings.
- Identified needs of customers promptly and efficiently.
Department Manager
Coles Group
Melbourne, Vic
11.1994 - 08.2024
- Bakery Manager
- Customer Service Manager
- Deli Manager
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with all safety regulations in the workplace.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Ensured compliance with company policies and relevant regulations.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Followed safety protocols and company processes and procedures.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily operations, ensuring efficient workflow and productivity.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Year 12 -
Corio Community College
Geelong 11-1995
Skills
- Cost Planning
- Sales Reporting
- Policy Development
- Employee Scheduling
- Customer Service
- Team Supervision
- Performance Management
- Workflow Coordination
- Staff Management
- Order Management
- Regulatory Standards
- POS Software
- Scheduling
- Department leadership
- Retail Management
- Supply and inventory management
- Rules and regulations
- Operations
- Work Planning and Organization
- Bar Attendant
- TAB attendant
- Conflict de-escalation
- Problem-Solving
Timeline
Food & Beverage Operational Assistant
West Waters
10.2024 - Current
Department Manager
Coles Group
11.1994 - 08.2024
Year 12 -
Corio Community College