Kristy Bourke
Bathurst,NSW
Summary
Dedicated Disability Support Worker with extensive experience in providing personalised care and fostering independence for individuals with disabilities. Skilled in implementing positive reinforcement strategies, maintaining client confidentiality, and building strong, trust-based relationships. Passionate about empowering clients through daily living assistance and client-centered support. Eager to bring this expertise into a school-based environment, with the long-term goal of supporting students with disabilities in educational settings and helping them thrive both academically and socially.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Disability support worker
Challenge Community Services
Bathurst
06.2018 - Current
- Assisted clients with activities of daily living such as personal care, hygiene, meal preparation, housekeeping tasks, medication administration, eating, enteral feeding, dressing and meeting each participants individuals plan needs.
- Provide emotional support to individuals with complex needs.
- Encouraged independence by teaching skills needed for everyday life.
- Transport clients to appointments, social events, and other activities as needed.
- Maintain records of services provided, client progress, and goals achieved.
- Manage challenging behaviours through positive reinforcement techniques.
- Build positive relationships with clients and families.
- Work independently and collaborate with co-workers to meet team and personal goals.
- Plan activities for participants to promote greater community independence, skills, and social interaction.
- comply with protocols around Mealtime management plans, Behaviour support plans and manual handling plans.
Support worker
Uniting care
Orange/Bathurst
01.2020 - 01.2021
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Retail Sales Assistant
JRO Group
Bathurst
11.2015 - 01.2019
- Rostering
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Resolved customer complaints in a professional manner.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
Full Time Apprentice
Xperteaze
Bathurst
10.2010 - 11.2012
- Maintained accurate records of all apprentice activities including training sessions, assessments and evaluations.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Greeted and welcomed clients in a professional manner.
- Provided consultation services to customers regarding their hairstyle needs and expectations.
- Performed hair styling, cutting, colouring and other treatments as requested by clients.
- Assisted senior stylists with shampooing, conditioning, blow-drying and styling of hair.
- Maintained cleanliness and hygiene in the salon at all times.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Kept records of services provided including information about products used.
Food and Beverage Attendant
GT Angus Bar & Grill
Bathurst
08.2003 - 06.2005
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Communicated effectively with kitchen staff regarding customer orders.
Education
Certificate IV Disability -
Verto
04.2022 - 04.2023
Certificate III Hairdressing -
Western Institute of TAFE
Certificate 2 Hospitality -
Hospitality Operations, Western Institute of TAFE
Skills
- Stock ordering and replenishing
- Relationship Building
- Exceptional Computer skills
- Excellent Communication skills
- Outstanding ability to complete tasks within a timely manner
- Ability to work as a team and also unsupervised
- Ability to prioritise work load
- Maintain Confidentiality and duty of care
- Client centred focused
- Progress documentation And Reporting
- Social Skills Development
- Positive Reinforcement
- Daily living assistance
- Client Confidentiality
- Personal Care
- Active listening
- First aid and CPR
Personal Information
Date of Birth: 05/30/86
References
- Kim Neubeck, 0409 475 265, kim.neubeck@bigpond.com, Challenge Community Services
- Jemieka McCormack, 0423 728 797 jemieka.mccormack@challengecommunity.org.au
- Tracey Charlton, 0405 250 085, Tracey.marree@hotmail.com, JRO Group
- Belinda Cobcroft, 0458 012 325, Xperteaze
Certifications
- Cert IV Disability
- Cert III Hairdressing
- Cert II Hospitality
- WWCC
- Provide First Aid
- Enteral feeding support
Timeline
Certificate IV Disability -
Verto
04.2022 - 04.2023
Support worker
Uniting care
01.2020 - 01.2021
Disability support worker
Challenge Community Services
06.2018 - Current
Retail Sales Assistant
JRO Group
11.2015 - 01.2019
Full Time Apprentice
Xperteaze
10.2010 - 11.2012
Food and Beverage Attendant
GT Angus Bar & Grill
08.2003 - 06.2005
Certificate III Hairdressing -
Western Institute of TAFE
Certificate 2 Hospitality -
Hospitality Operations, Western Institute of TAFE