Merota Ulutupu
Tallawong
Summary
Assisted customers in retail and hospitality settings for over 3 years. Supported team efforts through effective communication and conflict resolution. Contributed to household management by organizing schedules and budgeting as the eldest sibling and experienced mother.
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
5
5
years of professional experience
Work History
Disability Support Worker
Sunrise2Sunrise
02.2022 - 03.2022
- Provided companionship, personal care, and learning support.
- Assisted with meals, medication, hygiene, mobility, and household cleaning.
- Maintained safety, built rapport, and monitored client wellbeing.
Retail Assistant (Pop-up)
Sahil’s Gifts
11.2021 - 01.2022
- Managed busy Christmas store independently.
- Sold products, explained features, handled objections, and maintained merchandising standards.
Container Unloader
ACS Logistics
10.2021 - 11.2021
- Loaded/unloaded containers, wrapped and stacked pallets.
- Maintained reliability, punctuality, and team coordination.
Meat Worker
PJ Meats
05.2021 - 08.2021
- Completed trimming, boning, slicing, and machine operation in a team environment.
- Followed WHS standards and maintained workflow.
Wait Staff / Kitchen Hand / Key Holder
San Churro
06.2017 - 12.2020
- Delivered excellent customer service and trained new employees.
- Managed cash, stock, cleaning, and phone orders.
- Liaised with suppliers and supported kitchen operations.
- Assisted in plating, garnishing, food prep, and maintaining hygiene standards.
- Worked collaboratively with team members to ensure smooth service during busy periods.
- Contributed to team training, mentoring, and maintaining a positive work environment.
- Assisted in opening and closing procedures, ensuring compliance with health and safety regulations.
- Coordinated with management to schedule staff and manage workflow efficiently.
- Supported upselling initiatives and promotional activities to increase sales.
- Handled customer complaints with professionalism and resolved issues promptly.
- Maintained inventory records and assisted with stock rotation to minimise waste.
Education
Certificate II - Hospitality
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Wyndham Central College
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Laverton College
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Roxburgh College
Skills
- Customer service and conflict resolution
- Phone, email, and face-to-face communication
- Administration, data entry, scheduling
- POS, till operation, EFTPOS, cash handling
- MS Office (Word, Excel, Outlook, OneNote)
- Training and mentoring staff
- Stock ordering, stocktake, inventory control
- Fast-paced hospitality service
- Disability support and companionship
- Time management and task prioritisation
- Flexible, adaptable, reliable
- Strong emotional intelligence and de-escalation skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Social skills development
- Personal growth support
Additional Experience
- Household management: budgeting, meals, schedules, and routines.
- High-pressure family responsibilities, including conflict resolution and coordinating tasks.
- Multitasking between parenting, home duties, and communication.
- Developed leadership, resilience, and organisational skills.
Timeline
Disability Support Worker
Sunrise2Sunrise
02.2022 - 03.2022
Retail Assistant (Pop-up)
Sahil’s Gifts
11.2021 - 01.2022
Container Unloader
ACS Logistics
10.2021 - 11.2021
Meat Worker
PJ Meats
05.2021 - 08.2021
Wait Staff / Kitchen Hand / Key Holder
San Churro
06.2017 - 12.2020
Certificate II - Hospitality
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Wyndham Central College
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Laverton College
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Roxburgh College