Krystal Cilia
Chelsea Heights,VIC
Summary
Compassionate Data Custodian highly skilled in responding to needs of children and families regarding reports of child neglect and abuse. Strong communicator with in-depth knowledge and understanding of protection legislation. Ability to cultivate strong relationships and adapt to a changing environment. Consistent record of completing tasks and projects according to schedule and earning high stakeholder satisfaction. Motivated to learn, grow and excel as a Child Protection Practitioner.
Overview
11
11
years of professional experience
Work History
Data Custodian
Family Safety Victoria- Child Protection
12.2022 - Current
- Contributing to the preparation of reports, including analysis of available information on the CRIS database.
- Assess and provide advice on data held within CRIS and summarising information to support risk assessments and management of family violence.
- Collaborating with other agencies as required.
- Understanding and operating within relevant legislation policies and procedures including the Child Youth and Families Act (2005).
Project Officer
Department Of Jobs, Precincts And Regions
08.2022 - Current
- Coordinating compliance and business reporting functions for Agriculture Victoria.
- Providing secretariat duties for executive meetings, working groups and committees.
- Reviewing and organising correspondence for the minister.
Project Officer
Department Of Jobs, Precincts And Regions
08.2022 - 08.2022
- Provided assistance in regard to the establishment of standard approaches, practices and platforms for the EAD team.
- Created a guidance document for new EAD staff to ensure best practice approaches were followed.
- Developed key PowerPoint presentations for internal and external stakeholders for day one responses to exotic disease exposure.
Graduate Governance and Policy
Department Of Jobs Precincts And Regions
11.2021 - 08.2022
- Supported the review of internal Integrity policies and frameworks following a best practice approach.
- Maintained and updated the Conflict of Interest declaration page.
- Analysed the Gifts, Benefits and Hospitality declaration register and prepared the biannual report on the public website.
- Assisted with the Cabinet Submissions process in relation to child safety.
- Provided advice to internal stakeholders on policy and troubleshooting queries as well as creating a playbook to consolidate regular compliance queries.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Trainee Court Registrar
Moorabbin Children's Court
01.2021 - 11.2021
- Liaised with magistrates, lawyers, management and staff regarding queries of matters heard.
- Assisted members of the public with court procedure questions and/ or referral to relevant staff and services.
- Ensured the courtroom functioned effectively through the use of highly developed prioritisation and organisation skills.
- Efficient usage of internal systems such as Courtlink, Bridge, Outlook, Teams and other relevant technology such as Webex, and Digital recording systems.
- Completed MARAM training and family division order processing and management.
Administration Officer/Sales Coordinator
Hot Water Co PTY LTD
04.2020 - 12.2020
- Liaised with team members and management in regard to hot water system orders and enquiries.
- Acquired extensive knowledge of Xero, Excel, Outlook and internal systems in order to process and organise customers’ orders.
- Aided colleagues, and customers through regular communication and assistance.
Customer Service Representative
Target
09.2012 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked in an ever-changing fast-paced environment with the knowledge and skills of moving from one department to the other with ease.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals in line with store policy.
Education
Bachelor of Arts - Honours
Deakin University
Melbourne, VIC02.2020
Bachelor of Criminology -
Deakin University
Melbourne, VIC02.2019
Victorian Certificate of Education -
Mount Waverley Secondary College
Mount Waverley, VIC12.2014
Skills
- Corporate Governance
- Compliance
- Stakeholder Management
- Excellent Organisational Skills
- Policy Management
- Interpersonal skills
Languages
Greek
Full Professional
Referees
Available on request
Timeline
Data Custodian
Family Safety Victoria- Child Protection
12.2022 - Current
Project Officer
Department Of Jobs, Precincts And Regions
08.2022 - Current
Project Officer
Department Of Jobs, Precincts And Regions
08.2022 - 08.2022
Graduate Governance and Policy
Department Of Jobs Precincts And Regions
11.2021 - 08.2022
Trainee Court Registrar
Moorabbin Children's Court
01.2021 - 11.2021
Administration Officer/Sales Coordinator
Hot Water Co PTY LTD
04.2020 - 12.2020
Customer Service Representative
Target
09.2012 - 11.2019
Bachelor of Arts - Honours
Deakin University
Bachelor of Criminology -
Deakin University
Victorian Certificate of Education -
Mount Waverley Secondary College
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