Krystal Mills
Gold Coast,QLD
Summary
I paused my career to raise my children, gaining time management, problem-solving, and multitasking skills. As they grow older, I'm wanting to return to the workforce.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nail Technician
Myself
Gold Coast, QLD
06.2019 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
Stay at Home Mum
Yours truly
Gold Coast, QLD
06.2016 - Current
Call Center Representative
Stellar
Biggera Waters, QLD
05.2015 - 06.2016
- Delivered exceptional customer service by promptly addressing incoming calls,
handling product inquiries, billing questions, and related issues. - Ensured every customer received excellent service through effective telephone communication skills.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Assistant
Target
Robina, QLD
09.2010 - 09.2011
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
Administrator
Target
Robina, QLD
09.2010 - 09.2011
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Senior Sales Assistant
Lizzard Surf
Labrador, QLD
11.2009 - 06.2010
- Open and closed the store
- Provided customer service and support to customers with inquiries or complaints.
- Generated purchase orders for merchandise requested by customers.
- Received and submitted cash, check and card payments for desired merchandise.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Cashier
Spanos IGA
Crestwood, QLD
03.2009 - 09.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Junior Sales Assistant
Buzz Boutique
Helensvale, QLD
10.2008 - 01.2009
- Greeted customers and provided assistance with product selection.
- Created customer orders and processed payments accurately.
- Maintained inventory levels by restocking shelves as needed.
- Processed returns, exchanges, refunds, and other transactions efficiently.
- Conducted daily product reviews to ensure accuracy of pricing, placement, and availability.
Education
High School Diploma -
Pacific Pines State High School
Pacific Pines03-2009
Skills
- Honest and Dependable
- Teamwork and Collaboration
- Time management abilities
- Attention to Detail
Certification
- Cert 3 in Nail Technology
Timeline
Nail Technician
Myself
06.2019 - Current
Stay at Home Mum
Yours truly
06.2016 - Current
Call Center Representative
Stellar
05.2015 - 06.2016
Retail Assistant
Target
09.2010 - 09.2011
Administrator
Target
09.2010 - 09.2011
Senior Sales Assistant
Lizzard Surf
11.2009 - 06.2010
Cashier
Spanos IGA
03.2009 - 09.2009
Junior Sales Assistant
Buzz Boutique
10.2008 - 01.2009
High School Diploma -
Pacific Pines State High School
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