KSHIREEN SIKKA
Callaghan
Summary
Highly motivated and customer-focused individual with hands-on experience in sales, customer service, and team leadership. Adept at engaging customers, building rapport, and driving revenue through product knowledge and excellent service. Currently pursuing a Bachelor of Commerce with a specialization in accounting, offering strong attention to detail and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista / All-Rounder
XS Espresso
01.2024 - Current
- Led night team and managed closing/opening procedures, including cash register reconciliation
- Trained new hires, ensuring consistent service standards and product quality
- Prepared high-volume coffee orders during peak hours and facilitated efficient kitchen coordination
- Handled inventory checks and contributed to stock intake
Event Management Staff Member
VIPeople
08.2023 - Current
- Welcomed guests at events, checked tickets, and guided attendees to seating areas
- Addressed attendee inquiries, resolved complaints, and ensured a positive overall experience
Coffee Advisor / Sales Executive
Nespresso
02.2024 - 11.2024
- Engaged customers by demonstrating coffee machines and discussing product features to drive sales
- Provided personalized recommendations and answered customer queries on extensive coffee capsule range
- Monitored sales performance and competitor activity; compiled regular reports for field manager and team
- Coordinated promotional displays (POS) to align with current campaigns
Waitress / Barista
Lotus Express Cafe
09.2023 - 01.2024
- Maintained cleanliness and organization of service areas to improve efficiency during busy periods
- Delivered prompt, friendly table service, including taking orders and serving food/beverages
Volunteer
Able Charities
03.2020 - 06.2020
- Coordinated distribution of food, clothing, and household items to underserved families
- Assisted with planning and execution of special events and community programs
- Provided basic English lessons to children
Education
Bachelor of Commerce - Accounting
University of Newcastle
12-2025
High School Diploma -
Apeejay School
12.2022
Skills
- Customer Service & Communication
- Sales & Product Demonstration
- Cash Handling & POS Operation
- Team Leadership & Training
- Inventory Management & Stock Control
- Event Hosting & Guest Relations
- Time Management & Organization
- Multilingual: English, Hindi
Certification
- ServSafe Food Handler's Certification
Timeline
Coffee Advisor / Sales Executive
Nespresso
02.2024 - 11.2024
Barista / All-Rounder
XS Espresso
01.2024 - Current
Waitress / Barista
Lotus Express Cafe
09.2023 - 01.2024
Event Management Staff Member
VIPeople
08.2023 - Current
Volunteer
Able Charities
03.2020 - 06.2020
High School Diploma -
Apeejay School
- ServSafe Food Handler's Certification
Bachelor of Commerce - Accounting
University of Newcastle
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