Kuljeet Sekhon
Klemzig,SA
Summary
Goal-oriented customer service officer with expertise in operations management and team development. Proven track record in process improvement and enhancing customer satisfaction. Several years of hands-on experience in providing effective assistance and guidance to customers. Committed to fostering loyalty and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Helping Hand
Lightsview, SA
01.2022 - Current
- Welcomed residents, visitors, and staff with professionalism and empathy at reception.
- Managed telephone inquiries efficiently to enhance communication flow.
- Supporting administrative functions, including maintaining accurate resident records, assisting with admissions and discharges, and ensuring timely data entry.
- Ensured compliance with organizational policies and aged care standards consistently.
Personal Care Assistant
Helping Hand
Lightsview, SA
01.2021 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Online Retail Assistant
Haigh's Chocolate & Coles Supermarket
Mile End, SA
07.2020 - 12.2022
- Handled customer inquiries, complaints, and returns efficiently.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Participated in team meetings to discuss sales goals and strategies.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Business Administrative Assistant
GTBP School Punjab
India, Punjab
04.2015 - 02.2017
- Provided administrative support to the management team.
- Handled confidential information in a discreet manner.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Masters in Information Technology - Enterprise Systems & Business Analytics
Federation University Australia
Adelaide, SA03-2020
Bachelor of Business Administration - Business Administration
Punjab University
Chandigarh, INDIA 04-2015
Certificate 3 in Individual Support - Aged Care & Disability
Total Training Solutions
Parafield Gardens, SA07-2020
Skills
- Customer service excellence
- Data entry accuracy
- Record management systems
- Telephone communication skills
- Regulatory compliance expertise
- Conflict resolution strategies
References
References available upon request.
Timeline
Customer Service Officer
Helping Hand
01.2022 - Current
Personal Care Assistant
Helping Hand
01.2021 - Current
Online Retail Assistant
Haigh's Chocolate & Coles Supermarket
07.2020 - 12.2022
Business Administrative Assistant
GTBP School Punjab
04.2015 - 02.2017
Masters in Information Technology - Enterprise Systems & Business Analytics
Federation University Australia
Bachelor of Business Administration - Business Administration
Punjab University
Certificate 3 in Individual Support - Aged Care & Disability
Total Training Solutions
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