Kumar SHRESTHA
Campbelltown,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Console Operator
OTR Group
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Courier Driver
SOS Transport
11.2021 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Freight Handler
Star Track Couriers
11.2020 - 11.2021
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Warehouse Worker
RNR FARMS PTY LTD
09.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Warehouse Worker
YCC POULTRY
11.2019 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
BBA - Accounting And Business Management
Tribhuwan University
Skills
- Scheduling
- Call Management
- Data Collection
- Paperwork Processing
- Product Knowledge
Timeline
Console Operator
OTR Group
02.2023 - Current
Courier Driver
SOS Transport
11.2021 - 01.2023
Freight Handler
Star Track Couriers
11.2020 - 11.2021
Warehouse Worker
RNR FARMS PTY LTD
09.2020 - 11.2020
Warehouse Worker
YCC POULTRY
11.2019 - 08.2020
BBA - Accounting And Business Management
Tribhuwan University
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