Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Custodial Correctional Officer
Queensland Corrective Services
Wacol, QLD
06.2021 - Current
Respond quickly and appropriately to emergency situations as they arise.
Facilitate communication between staff, prisoners, external stakeholders.
Carry out searches of prisoners, cells, and common areas for contraband items.
Manage conflict resolution between prisoners in a professional manner.
Interview prisoners regarding issues such as medical needs or disciplinary problems.
Safely and correctly escort prisoners throughout the Centre to visits, new units etc.
Serve as a role model for prisoners by demonstrating positive behavior and promoting educational programs and progression in things such as IMPs.
Enforce institutional policies and procedures to maintain order and security within the correctional facility.
Apply non-violent response tools and physical restraint during problematic situations.
Conduct headcounts to ensure that all prisoners are accounted for.
Assist in training new correctional officers on facility procedures, safety protocols, and the ethical treatment of prisoners.
write detailed case notes documenting prisoner behaviour, mental state, compliance and day to day activity.
Participated in numerous soft and hard skill training sessions to stay current on best practices in corrections and emergency response.
Detect potential threats and quickly defused conflicts.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address elevated potentially violent prisoners.
Detainee Service Officer
Serco
Kangaroo Point, QLD
10.2020 - 06.2021
Maintain a safe and secure environment for detainees.
Ensure the welfare needs of the detainees are met.
Complete Individual management plan reviews.
Conduct welfare checks.
Complaint resolution.
Escorted detainees to external sites such as doctors, hospitals, courts.
Completed the Emergency Response Group training package
Senior Case Manager at Queensland Corrective Services, High Risk Offender Management UnitSenior Case Manager at Queensland Corrective Services, High Risk Offender Management Unit