Kusum Tamang Sherpa
Rivervale,WA
Summary
Dynamic Customer Service Representative with proven expertise at Bhatbhateni Supermarket, adept at resolving conflicts and enhancing client relations. Skilled in active listening and critical thinking, I successfully implemented training processes that boosted team productivity and customer loyalty. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bhatbhateni Supermarket
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Kathmandu Mall
02.2021 - 02.2022
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Redhon College
Kathmandu, Nepal03-2024
No Degree - Professional Make-up
Anish Make-up Artist
Nepal02-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Client relations
- Product knowledge
- Paperwork processing
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Professional Make-up Artists Certificate
Barista Certificate
Languages
English
Professional Working
Hindi
Professional Working
Turkish
Professional Working
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Bhatbhateni Supermarket
02.2022 - 09.2024
Customer Service Representative
Kathmandu Mall
02.2021 - 02.2022
Professional Make-up Artists Certificate
Barista Certificate
High School Diploma -
Redhon College
No Degree - Professional Make-up
Anish Make-up Artist
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