Sports and Music
Augusto Ripas
Melbourne,VIC
Summary
Enthusiastic, experienced and reliable Team Leader successful at operating in fast-paced environment. Skilled, with a diplomatic and practical approach in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 + years of management performance.
Overview
22
22
years of professional experience
Work History
Table Games Area Manager
Crown Resorts Melbourne
12.2013 - 04.2024
- Led a team of 10-15 team members to achieve team goals and exceed targets consistently, fostering a positive work environment.
- Managed 8-16 gaming tables daily operations for optimal performance.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted more than 200 training sessions to educate employees on best practices and procedures to increase profitability..
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Built relationships with customers and community to establish long-term business growth.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Croupier
Crown Resorts Melbourne
10.2002 - 12.2012
- Delivered engaging gambling experience by creating friendly atmosphere and interacting positively with players at gaming tables.
- Managed game pace effectively to ensure maximum player satisfaction without sacrificing procedural accuracy or security measures.
- Resolved customer disputes calmly and professionally, ensuring satisfaction while upholding casino rules.
- Upheld high standards of personal appearance, punctuality, and professionalism in accordance with casino policies.
- Promoted safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
- Improved game security by diligently monitoring all gaming activities, identifying potential issues, and reporting irregularities.
Education
No Degree - Certificate IV in Frontline Management
Crown College Melbourne
Southbank, VIC03.2016
No Degree - Diploma of Hospitality Management
Kangan Batman TAFE
Melbourne, VIC12.2009
No Degree - Certificate III in Hospitality
Crown College Melbourne
Southbank, VIC01.2007
No Degree - Tourism Management
Airlink International School
Manila, Philippines03.1999
Skills
- Team member Management
- Daily Operations Management
- New & Experienced Team member Training and Development
- Operations Management
Affiliations
- Freemasons Victoria
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Table Games Area Manager
Crown Resorts Melbourne
12.2013 - 04.2024
Croupier
Crown Resorts Melbourne
10.2002 - 12.2012
No Degree - Certificate IV in Frontline Management
Crown College Melbourne
No Degree - Diploma of Hospitality Management
Kangan Batman TAFE
No Degree - Certificate III in Hospitality
Crown College Melbourne
No Degree - Tourism Management
Airlink International School