Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kya Novak

Toowoomba,Australia

Summary

20-year-old female, second-year nursing student at UniSQ with strong interpersonal skills and effective communication abilities. Proven success in previous roles through collaboration and clear information exchange. Committed to providing compassionate care and support in healthcare and general work settings. Eager to apply skills and academic knowledge in practical environments to enhance business outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Toowoomba Sports Club
Toowoomba, Australia
10.2024 - Current
  • Provide exceptional customer service in a fast-paced sports club environment.
  • Manage customer inquiries and resolved issues efficiently and professionally.

Operations Support Officer (Casual)

UniSQ Student Guild
Clive Berghofer Recreation Centre
09.2024 - Current
  • Predominantly involves front desk administrative duties (friendly greetings, customer-service skills, answering phone calls, filing paperwork, creating memberships, writing emails etc.)
  • Event set-ups
  • Gym maintenance and court set-up/ put away

Aged Care Placement

St Vincent's Aged Care
Toowoomba, Australia
07.2025 - 07.2025
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.

Student Pantry (Volunteer)

Student Guild Pantry
Toowoomba
08.2024 - 06.2025
  • Over-the-counter exchanges with students, and assisting with inquiries about product availability and point system allocation for items.

Team Member (Trainee)

Grill’d
South Toowoomba
12.2023 - 10.2024
  • Working with the team in a fast-paced, quick-service dining environment.
  • Quick resolving and problem-solving of customer issues/ conflicts.
  • Delivered exceptional customer service to enhance dining experience.
  • Greeted customers upon entering the store with a friendly demeanor.

Catering (Casual)

Covenant Sheep
Toowoomba
12.2023 - 06.2024
  • Provided exceptional waitressing services at markets and parties, ensuring a positive dining experience and prompt attention to guest needs.

Crew Member

McDonalds
Toowoomba City
10.2023 - 12.2023
  • Maintained a high work ethic in fast-paced and dynamic situations.
  • Passion for delivering exceptional quality of food that align with company standards.

Record Keeper & Packing Assistant

TND Farm
Atkinsons Dam
01.2021 - 06.2023
  • Collaborated alongside other members to ensure safety and high-quality produce.
  • Documentation of farming operations including pest management, cleaning procedures, vegetable harvest and packing dates, buyer pick-up dates, and chemicals.
  • Operated a sealing machine to wrap produce.
  • Packed fresh produce efficiently for distribution to local markets.

Education

Bachelor of Nursing -

University of Southern Qld
Toowoomba
07-2027

Year 12 Queensland Certificate of Education -

Lockyer District State High School
Gatton
11-2023

Skills

  • Effective communication skills
  • Adaptability
  • Attention to detail
  • Multitasking abilities
  • Interpersonal relations
  • Diplomatic approach
  • Hands-on experience
  • Friendly demeanor
  • Reliability

Accomplishments

Secretary of the Student Representative Council (SRC), Lockyer District State High School, 06/01/22, 06/01/23, Involved active participation in decision-making, organising and coordinating school events & fundraising initiatives. Demonstrated high level of communication in student and principal meetings.

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RSG)

Hospitality Training – Selected Units from Certificate III in Hospitality (SIT30622)
Completed with Sarina Russo Institute, 2024

  • SITHFAB021 – Provide Responsible Service of Alcohol (training only – RSA not yet licensed)
  • SITXFSA005 – Use Hygienic Practices for Food Safety
  • SITXFSA006 – Participate in Safe Food Handling Practices
  • SIRXCEG008 – Manage Disrespectful or Abusive Customers
  • BSBTWK201 – Work Effectively with Others
  • SITXWHS005 – Participate in Safe Work Practices
  • SIRXSLS001 – Sell to the Retail Customer
  • SITXCOM007 – Show Social and Cultural Sensitivity

References

References available upon request.

Timeline

Aged Care Placement

St Vincent's Aged Care
07.2025 - 07.2025

Waitress

Toowoomba Sports Club
10.2024 - Current

Operations Support Officer (Casual)

UniSQ Student Guild
09.2024 - Current

Student Pantry (Volunteer)

Student Guild Pantry
08.2024 - 06.2025

Team Member (Trainee)

Grill’d
12.2023 - 10.2024

Catering (Casual)

Covenant Sheep
12.2023 - 06.2024

Crew Member

McDonalds
10.2023 - 12.2023

Record Keeper & Packing Assistant

TND Farm
01.2021 - 06.2023

Bachelor of Nursing -

University of Southern Qld

Year 12 Queensland Certificate of Education -

Lockyer District State High School

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Kya Novak