KYAW THU YA

• Supported fellow staff members with delivery and pickup of customer orders.
• Loading/ unloading laundry at the dispatch area (Logistics Processes).
• Supported accurate records by recording laundry and dry-cleaning processes and transactions.
• Operate and maintain equipment safely and hygienically, at all times
• Pick & Pack clean laundry onto trolleys at the warehouse and get them ready for clients.
• Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Operated traditional and computer-operated washers and dryers while observing all safety protocols.
• Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
• Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.

• Effectively communicate and coordinate with the Front Office and all other areas of the hotel as the team to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approval to enquiries and problem resolution
• Ensure efficient use of linen and conduct regular stock take to make new orders from the system
• Work in a positive team environment showing excellent customer service skills to guests.
• Successfully resolved guest complaints promptly and professionally through active listening, empathy, and problem-solving skills.
• Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
• Developed strong relationships with other departments, fostering collaboration and cooperation across all hotel operations.
• Enhanced guest satisfaction by ensuring timely and thorough cleaning of hotel rooms and public areas.
• Supported the Housekeeping Supervisor/ Manager in training new employees on company standards, procedures, and safety guidelines.
• Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
• Ensured strict adherence to safety protocols by educating staff on proper handling of chemicals and equipment usage.
• Managed linen inventory efficiently, reducing waste while ensuring sufficient stock was always available for daily operations.
• Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
• Organize daily checkout rooms to clean for HSK team from SIHOT Hotel Management Software and ensure that quality procedures are followed and quality are maintained.

Cargo Documentation Roles

• Update client on vessel activities and status of cargo clearance as well as update database on vessel arrivals, departures and verify record on incoming/ outgoing shipments
• Arrange for Airway Bill, Packing List, Draft Bill of Lading, Certificate of Origin, Commercial Invoice, Shipping Label as per customer requests
• Knowledge of IMDG Code for assisting DG Desk and list the date with the approval as input into the computer system accordingly
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships

Operations Coordinator Roles

• Prepare for the vessel requirements through the authority website in accordance with their rules and regulations such as arranging for the formalities process upon the vessel arrival/ departure and the plan for berthing schedule, logistics arrangement to the port/ anchorage & crew change performance in a timely manner
• Coordinate to the vessel for the various ship husbanding tasks 'boarding officer' while the vessel alongside at the terminal, especially for dispatching CTM to the Master and arranging delivery of the spare parts for deck/ engines etc
• Arrange vessels for the pilot service, tugboat, fresh water, bunker supply and provisions before heading towards the local port as well as provide to the crew change movement with the air tickets, hotel booking and land transportation services etc
• Collaborated on operational support tasks to achieve common goal.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.

Purchaser Roles

• Handle purchasing activities as email correspondence and request a quotation from the vendor/ supplier as per requisition 'Spare Parts/ Provisions supply List'
• Counter check with the marine/ technical superintendent and onboard Captain/Chief Engineer before issuing the purchase order 'PO' to avoid any miscommunication as well as get it done with the minimum cost
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Liaising with the agents and marine suppliers (Land Transportation Services) for logistics movement upon delivery onboard in order to have smooth handling at the Port Terminal or Anchorage
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Other ad-hoc duties assigned by Manager..

• Collaborated with area managers to evaluate needs and optimize operational plans.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Boosted productivity by establishing effective communication channels between departmentWork with Manager to provide logistics process & excellent customer service
• Update purchase order's status and internal operating procedures document
• Support the Manager in managing and resolving sales & operational issues
• Perform various operations, administrative duties to assist the department
• Warehouse/ Workshop file/ corporate document and reports as and when needed
• Order Stock makes inventory for Store, Warehouse and Workshop
• Manage incoming and outgoing letters and packages
• Plan and assist for delivery service arrangement (Logistics Arrangements)
• Ad hoc duties as assigned by the Manager.

• Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
• Contributed to business growth by identifying new opportunities for expansion or improvement in operations support functions.
• Performed administrative duties and prepared operational procedures to assist operations support manager.
• Dealing with customer relevant queries, complaints and requests for information on sales, products and services
• Responsible for generating ideas on my ways to resolve problems and serve Customers in a better way
• Assigned the tasks of responding to customer queries and concerns
• Monitoring sales, products and services of the organization
• Plan and assist for delivery service arrangement
• Handles the responsibilities of customer satisfaction
• Experience with driving and delivering products & documents
• Perform various administrative duties to assist & support the Business Department and ad hoc duties as assigned by the manager

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Responsible for assisting outlet managers in the supervision of whole food and beverage operations
• Provided excellent guest satisfaction and increased productivity standards
• Coordinate, supervise and direct all aspects of daily events
• Plan out the seating charts and organize the reservations
• Responsible for planning menu, promotions, event functions and parties
• Supervised payment procedures, credit policies and cash handling.