Kyle Collet
Brisbane,QLD
Summary
Currently a Car Sales Consultant at Aspley Mazda which commenced in June 2024, representing a brand and manufacturer known for its high quality cars and values. Selling a Mazda is more than just selling a car; it's selling an experience where the brand's values can be instilled with the same passion for all customers. With strong customer service and sales skills, I excel in roles that involve teamwork, connecting with people and motivating them. Alongside this current role, I have gained valuable experience in Advertising Sales, Retail Sales, and Machine Operating in PVC pipe manufacturing, including forklift operation. My most notable position prior to these roles, was serving as a Payroll Services Officer for the QLD Government in Education Payroll for nearly 7 years, demonstrating my dedication and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
New and Used Car Sales Consultant
Mazda Aspley
06.2024 - Current
- General customer service (greet, guide, café drink orders, etc.)
- Extensive product knowledge on each car and platform, as well as services offered, and the brand as a whole
- Qualifying customers and building a strong client base
- Assisting every department when necessary (service, deliveries, workshop, etc.)
- Remove plastics, wash and prepare new cars for showroom or external display
- Organise (guide or be guided) cars inside and outside of the showroom, as well as demo cars in the parking lot
- Pick up customer's cars for servicing, as well as returning them once completed
- Drop off/collect cars from external/aftermarket fitouts (ARB, UV4x4, etc.)
- Deliver/hand over vehicles to customers (internally through delivery bay or externally via drop-off)
- Manage customers and their requests (changes to contracts, adding/removing items, changing models/colours, delivery dates)
- Build customer rapport throughout the entire car sale process and continue this to maintain successful relationships for return customers or potential referrals
- Out of hours/volunteered time for external social events (car giveaways, festivals/school fetes, VIP nights at the dealership, launch events for new models)
- Conflict resolution
- Managing customer disputes/issues with vehicles during and post delivery (conflict resolution)
- Assisting every customer to the best of my ability whether it is for a sale, a service customer or a café patron
Sales Consultant
SandhillsPacific
01.2024 - 05.2024
- Cold Calling achieving approximately 30 calls per day
- Prospecting through various platforms
- Selling advertising for heavy/construction machinery, farm machinery/equipment & trucks/truck related equipment (trailers, etc.)
- Creation of advertising for clients (photos from client, editing description and layout) for website and magazine publications
- Managing client's account and advertisements (additional posts to social media to help get extra exposure for the client's advertising)
- Selling additional/extended advertising if the client's listing did not sell
- Managing clients whose listings did not sell
Retail Sales 2IC
AS Colour
12.2022 - 12.2023
- Greeting customers and communicating in a professional manner over the phone and face to face
- Continuously driving sales to hit targets personally and for the store as a whole
- Customer service and completing sales/upselling where possible
- Regular store upkeep and cleaning duties (vacuuming, tidying, facing products, folding, dusting, etc)
- Completing stock takes with minimal to no variances
- Product knowledge for different garments as they have different blends, thicknesses and cuts/styles
- Assisting existing or new businesses with garment/printing recommendations based on their goals and preferences
- Processing cash and credit card transactions accurately & efficiently
- Great time management skills in evaluating the difficulty of the job and the time needed to complete it
- Process refunds or replacements for faults where necessary
- Working alongside co-workers creating an efficient team workspace
- Correctly controlling customer complaints and escalating them to a higher authority where necessary
- Re-stocking/recovering regularly to ensure a presentable workplace
- Complete VM (visual merchandising) as per head office, or as per stock levels/new stock
- Setting up promotional advertising in-store to attract customers
Machine Operator
Iplex Pipelines
05.2022 - 12.2022
- Start up & shut down process of PVC line (purging the extruders and adding/feeding the new PVC into the line
- Hourly checks of the line to ensure the pipes were at the required specifications for length, diameter, thickness
- The extruders are running at all the correct designated levels for grain, temperatures, drill speeds, etc
- That sockets are forming correctly, temperatures and that all sections of the line are operating correctly (extruder, cooling bays, saw, ovens for socketing, printer and stacker)
- Monitor and adjust the stack of pipes in the stillage whilst secured in the cage
- Document all data recorded hourly to ensure production targets are met
- Nail the wooden frames around the stillage, secure with straps and sticker accordingly, ready to be forklifted out
- Remove PVC with forklift, refill stillage with new frames and straps, and return to cage in a timely manner as the machines do not stop producing pipes
- Stack PVC pipes (2m to 6m long) outside ready for collection in respective places
- Ensure frames, straps, tools and other items are stocked up for each full stillage
- Assist all line operators as all pipes are produced at different rates, therefore stillages are constantly coming out at different times
- Successfully diagnose and correct issues/errors with the line whether it be the machinery itself, or the pipe it is producing
- Cut and remove PVC when blockages or errors occur
- General maintenance and cleaning duties of warehouse
Warehouse Storeperson
Downtown Toyota
04.2022 - 05.2022
- Picking and packing orders for workshops around the Brisbane area
- Planning an efficient route to drop off the parts to the respective workshops
- Picking up return parts and processing upon return
Payroll Services Officer - AO3
DoE - Payroll Services
01.2018 - 03.2022
- Processing numerous claims, engagement changes & reports daily
- Frequent use of Excel Spreadsheets for reports, databases, etc
- Efficiently training new colleagues on business procedures, new initiatives and other pertinent issues
- Keeping a professional manner engaging with customers over the phone and through email
- Ensuring customers are paid accurately and on time for their services
- Prioritising multiple tasks with minimal direction and ensuring tasks are completed by the requested deadline
- Following policies & procedures accurately
- Handling customer’s complaints in a professional and diplomatic manner
- Assisting AO2’s and other team members with inquiries
- Training AO2’s and new employee’s in claims processing along with standard business procedures
Payroll Administration Officer - AO2
DoE - Payroll Services
02.2016 - 01.2018
- Processing numerous claims, engagement changes & reports daily
- Frequent use of Excel Spreadsheets for reports, databases, etc
- Efficiently training new colleagues on business procedures, new initiatives and other pertinent issues
- Keeping a professional manner engaging with customers over the phone and through email
- Ensuring customers are paid accurately and on time for their services
- Prioritising multiple tasks with minimal direction and ensuring tasks are completed by the requested deadline
- Following policies & procedures accurately
- Handling customer’s complaints in a professional and diplomatic manner
Casual Sales Assistant
Dick Smith Electronics
11.2014 - 01.2016
- Greeting customers and communicating in a professional manner over the phone and face to face
- Processing cash and credit card transactions accurately & efficiently
- Great time management skills in evaluating the difficulty of the job and the time needed to complete it
- Successfully used repair services for faulty devices quickly and accurately and to ensure customer satisfaction
- Working alongside co-workers creating an efficient team workspace
- Correctly controlling customer complaints and escalating them to a higher authority where necessary
- Continuously driving sales to hit targets personally and for the store as a whole
- Customer service and completing sales/upselling where possible
- General cleaning and store maintenance tasks where necessary
- Re-stocking/recovering regularly to ensure a presentable workplace
- Setting up promotional advertising in-store to attract customers
Education
Completed High School - Year 12 Certificate
Padua College
Brisbane12.2014
Skills
- Problem Solving
- Computer Literacy/Proficiency
- Visual Merchandising
- Relationship Management
- Strong negotiation skills
- Upselling and cross selling
- Effective closing techniques
- Machine Operation
- Forklift Operation
Accomplishments
• During my time with Education QLD, I won multiple permanent positions including the move into a higher position, and different office. I was trusted to train/assist in the training of new staff with my experience in the role.
• I quickly and successfully picked up the role of a Machine Operator with no prior experience in the role or industry, and began to assist with new staff that joined.
• Jumping back into retail sales as a casual staff member initially, I quickly stepped into the role of 2IC. In my time with AS Colour, on several occasions I had the highest amount of sales for all stores Australia wide. I would often have the highest for my store in particular, as well as highest average items per sale. I would strive to reach my targets, and often gave sales to colleagues to help them achieve theirs, as well as the store as a whole.
• Trying my hand in the Automotive Industry, I have had quite the success as a new salesperson. Some of my most notable achievements in this role for the time that I have been there include: Selling 4 cars in one day, 18 cars in a month, 3 cars in a day on multiple occasions and selling approximately 50 cars since commencing in June.
Certification
- LF Forklift Licence, Get Skilled Australia, 02/01/22, 02/01/27
- Drivers Licence, 07/31/25
Languages
English
Timeline
New and Used Car Sales Consultant
Mazda Aspley
06.2024 - Current
Sales Consultant
SandhillsPacific
01.2024 - 05.2024
Retail Sales 2IC
AS Colour
12.2022 - 12.2023
Machine Operator
Iplex Pipelines
05.2022 - 12.2022
Warehouse Storeperson
Downtown Toyota
04.2022 - 05.2022
Payroll Services Officer - AO3
DoE - Payroll Services
01.2018 - 03.2022
Payroll Administration Officer - AO2
DoE - Payroll Services
02.2016 - 01.2018
Casual Sales Assistant
Dick Smith Electronics
11.2014 - 01.2016
- LF Forklift Licence, Get Skilled Australia, 02/01/22, 02/01/27
- Drivers Licence, 07/31/25
Completed High School - Year 12 Certificate
Padua College
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