Kylie Church
Albion Park,NSW
Summary
I am a motivated, professional and team orientated individual with exceptional organisational skills. I enjoy working for a company who provides the tools and opportunities to enhance skills, personal development and allows me to contribute to the organisation becoming a successful organisation. I think it's very important to identify solutions to improve processes and tasks, and be open to new ideas and situations. I have excellent communication and people skills and have demonstrated the ability of developing and maintaining professional and productive relationships with colleagues, suppliers and customers. I am always constructive, responsive and courteous. I have no hesitation in acknowledging individual and/or team performance. I am extremely team and results focused, and always willing to offer assistance where required. I understand the importance of quality customer service and always ensure I conduct myself in an understanding and professional manner. I always consider the customer's needs and co-operate to improve customer's experience. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Assist employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
32
32
years of professional experience
Work History
Manager
Albion Park Landscaping Supplies Pty Ltd
05.2020 - Current
- Managing and overseeing all operations
- Responsible for purchasing of stock
- Customer sales via telephone, emails and in person including taking orders for deliveries
- Allocation and scheduling of deliveries
- Responsible for fleet maintenance, registration and insurance
- Processing accounts payable and accounts receivable
- Processing all aspects of payroll
- Completion of monthly roster
- Responsible for preparation of and completion of the yearly Stocktake
- Operating front end loaders and telehandler on a daily basis
- Preparation of quotes to the general public and trade customers
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Superannuation Administrator- Insurance Claims
Mercer (formally Pillar Administration)
08.2016 - 05.2020
- Assess, manage and process Insurance Claims in accordance with business procedures and agreed service standards, and maintain timely and accurate case notes
- Liaising with internal and external clients – Claimants, Members, Member’s families, Solicitors, Insurers and Fund Trustees and other parties
- Provide claimants and member's families with courteous, prompt and sensitive service displaying empathy where appropriate
- Following up outstanding requirements via written or oral communication
- Prepare Insurer and Trustee submissions and review submissions by fellow Claims Officers as required
- Identify possible process improvements and make recommendations to Management
- Maintain confidentiality and security of member details
- Make contact with and answer calls from claimants, families, solicitors, Trustees and the Insurer within prescribed time frames to ensure specific performance level agreements are met
- Maintain an up-to-date knowledge of relevant legislative, industry and process changes including SIS Legislation and the Tax Act
- Meet daily team Key Performance Indicators (KPI’S)
- Meet personal targets and productivity (greater than 80% is expected)
- Continual maintenance of members accounts and information
- Providing guidance, training and instruction to staff members and consistently making myself available for assistance
- Obtaining full compliance with Pillar’s occupational health and safety standards
- Regular undertaking and successful completion of mandatory Pillar Administration training, including the ASFA146 certificate
- Being able to successfully work in a team environment
- Assess and process new and existing insurance Death claims, Income Protection claims, Total & Permanent Disability claims and Terminal Illness claims following an end-to-end process
- Provide daily support to the Senior Claims Officer
- Provide support, mentoring and assist in the development of staff including technical training and provision of feedback
- Assist auditors with Benefits and Claims processing and authorising enquiries
PSSap Money Out Senior Clerk
Pillar Administration
06.2008 - 06.2016
- To ensure SLA’s are not in jeopardy, I prioritise and delegate work, and identify needs of other areas and offer assistance
- I also complete all reporting for weekly and monthly SLA's
- Meet personal targets and productivity (greater than 80% is expected)
- Provide daily support to the PSSap Team Manager
- Provide support, mentoring and assist in the development of staff including technical training and provision of feedback where improvement is required
- Complete Enlighten team member approvals on a daily basis and complete the weekly Enlighten Plan
- Ensure all Benefits and Maintenance procedures are current, correct and updated regularly to reflect any changes
- Review and approve all Compassionate grounds and Financial Hardship Delegate Submissions as requested by the Trustee, CSC
- Review and approve CSCri Pension payments
- Review and approval of payments over $500,000
- Authorise non-data standards payments eg
- Self Managed Super Funds, DASP payments, Excess Contribution payments, Financial hardship payments, Compassionate grounds payments, Retirement payments, CSCri pension payments, Family Law payments
- Authorise Investment Switches
- Manage Escalations and Breaches
- Review and approve BRD’s for the Projects Team
- Raise infras and attend prioritisation meetings
- Liaise with other areas such as the Breach Team, Compliance, Contact Centre, Project Eleanor team etc and provide accurate information in a timely manner
- Identify areas that require training and ensure that training is provided to staff
- Regular undertaking and successful completion of mandatory Pillar Administration training, including the ASFA146 certificate
- Assist auditors with benefits and maintenance processing and authorising procedures
- Liaise with Auditors and provide information as necessary
Customer Service Representative
Commonwealth Bank of Australia
05.2006 - 06.2008
- Daily handling large amounts of cash, cheques and other financial documents and instruments
- Providing daily teller service to personal and business banking clients
- Providing daily advice to personal and business banking clients regarding banking services, investment and other products offered by the Commonwealth Bank
- Balancing cash amounts at day’s end
- Daily input of client’s financial transactions and maintenance of client database
- Meeting daily banking targets and sales expectations with regards to increasing the Commonwealth Bank’s customer base
- Providing guidance, training and instruction to junior staff members
- Obtaining full compliance with the bank’s occupational health and safety standards
- Regular undertaking and successful completion of mandatory Commonwealth Bank training
- Being able to successfully work in a team environment
Receptionist
Accounting By Maynes-Rutty
03.2005 - 05.2006
- General typing relating to business and client documentation
- Fluent use of Microsoft Word, Excel and Outlook for documentation production
- General filing, photocopying and maintenance of client accounts
- Preparation and binding of financial statements
- Business banking and management of mail (both incoming and outgoing)
- Daily telephone enquiries
- Cashbook data entry for client accounts
- Bank reconciliation
- Maintenance of existing clients through regular client interaction and customer service
- Responsible for the collection of monies owed by debtors
- Provide training and guidance to junior staff members
Receptionist
MJ Rowles and Sons Pty Ltd
09.1995 - 10.1999
- Customer relations and enquiries regarding building and landscaping requirements
- Preparation of business banking and mailing
- Photocopying, filing and maintenance of client records
- Typing
- Counter sales and complex enquiries
- Preparation of invoicing and quotations
- Accurate allocation of a number of transport vehicles quickly and productively to satisfy customers demanding needs
Receptionist/Clerk (Clerical Traineeship)
L&R Ashbolt Pty Ltd
03.1993 - 09.1995
- Preparation of invoicing and quotations
- Providing support to management whilst company undergoing the Quality Assurance Process
- Customer relations
- Payroll duties
- Photocopying and Filing
- Preparation of business banking and mailing
- Preparation of sales brochures to a high standard suitable for client distribution
- Maintenance of existing clients through regular client interaction and customer service
Education
Clerical Traineeship -
Wollongong Tafe
06.1994
Accounts Clerical Certificate -
Shellharbour TAFE
12.1992
Keyboarding Skills -
Shellharbour Tafe
12.1992
Year 12 Higher School Certificate -
Lake Illawarra High School
12.1992
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
- Government Baseline Security Clearance
- Completion of the Distressed Caller Training Program
- Completion of the Career Wellbeing Program
- Completion of the Workplace Bullying Program
- Recognition from colleagues regarding my excellent communication skills relating to the way in which I conduct myself and give feedback to peers
- Minimal sick leave
- Completed the Writing Good Plain English course
- Completed the Customer Service Training
References
- Mr Phillip Bourke, 0492 859 831
- Ms Sally Bott, 0448 742 888
Timeline
Manager
Albion Park Landscaping Supplies Pty Ltd
05.2020 - Current
Superannuation Administrator- Insurance Claims
Mercer (formally Pillar Administration)
08.2016 - 05.2020
PSSap Money Out Senior Clerk
Pillar Administration
06.2008 - 06.2016
Customer Service Representative
Commonwealth Bank of Australia
05.2006 - 06.2008
Receptionist
Accounting By Maynes-Rutty
03.2005 - 05.2006
Receptionist
MJ Rowles and Sons Pty Ltd
09.1995 - 10.1999
Receptionist/Clerk (Clerical Traineeship)
L&R Ashbolt Pty Ltd
03.1993 - 09.1995
Keyboarding Skills -
Shellharbour Tafe
Clerical Traineeship -
Wollongong Tafe
Accounts Clerical Certificate -
Shellharbour TAFE
Year 12 Higher School Certificate -
Lake Illawarra High School
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