Kylie Collins
10 Sunrise Place, Thirlmere,NSW
Overview
33
33
years of professional experience
Work History
Service Officer
Services Australia
04.1997 - Current
- Provide customer service including greeting, streaming customers and identifying vulnerability at first point of contact and prioritising streaming to appropriate channels.
- Delivering quality customer service and support to customers in a face to face environment, focussing on identifying barriers and tailoring assistance to customers specific needs.
- Knowledge and delivery of payments, programs and services provided by the Agency.
- Provide education and support to customers using digital services, promoting self management of payments utilising resources and platforms such as MyGov, Payment Finders and Apps.
- Developing trusting relationships with Stakeholders, collaborating to encourage positive interactions aiming to achieve positive customer outcomes.
Customer Service Officer
CES - Commonwealth Employment Service
12.1992 - 04.1997
- Provided assistance to Jobseekers as well as employers to identify opportunities, promote programs and employer opportunities for wage assisted positions.
- Identify barriers and challenges for Jobseekers in finding employment, obtaining skills and returning to the workforce.
- Working collaboratively within the community and attending expos, schools and community events promoting eligibility and education of government services.
Administrative Trainee and Service Officer
Australian Taxation Office
06.1990 - 12.1992
- Rotation through departments within the ATO, developing skills in data entry, admin, processing, communication.
- Personal Assistant to Deputy Commissioner taking responsibility for scheduling appointments, Minute taking, preparation for meetings and admin duties including postage, typing, filing.
Education
Business Studies
Metropolitan Business College
Parramatta, NSW04.1991
School Certificate
Picton High School
Picton, NSW04.1990
Skills
- Effectively manage vulnerable customers and complex issues
- Demonstrated ability to work collaboratively in a team environment and liaise with external stakeholders
- Ability to adapt in a fast paced environment
- Proven ability to interpret legislation, manage confidential information and contribute to an inclusive workplace
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
- Ability to work independently and manage a workload practicing appropriate time management to meet deadlines
Timeline
Service Officer
Services Australia
04.1997 - Current
Customer Service Officer
CES - Commonwealth Employment Service
12.1992 - 04.1997
Administrative Trainee and Service Officer
Australian Taxation Office
06.1990 - 12.1992
Business Studies
Metropolitan Business College
School Certificate
Picton High School
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