Kylie Martinez
Insurance Australia Group
St Marys,NSW
12
years of professional experience
Seasoned Senior Administration Professional with over 10 years of experience delivering executive and operational support in healthcare, insurance, and private sectors. Expertise in managing high-level administrative functions and coordinating complex workflows to enhance productivity. Strong organizational skills and advanced Microsoft Office capabilities, complemented by experience in preparing formal documentation and reports.
Work History
Claims Consultant
9 Months- Managing property insurance claims through to resolution.
- Handling phone and email enquiries from policyholders regarding property insurance claims.
- Ensuring work queues are maintained within service level agreements.
- Ensuring policy holders are kept up to date throughout the life cycle of their claim.
- Ensuring policyholders are kept up to date throughout the life cycle of their claim.
- Building and maintaining strong internal and external relationships.
- Liaising with builders and trades.
- Arranging repairs and managing reports.
- Demonstrated strong organizational skills and ability to prioritize competing deadlines.
- Communicated effectively with internal and external stakeholders.
Online Shopper
8 Months- Executed tasks efficiently in fast-paced environment, maintaining organisation and accuracy.
- Executed online shopping orders with precision, ensuring accurate selection of products.
- Coordinated inventory management, optimizing stock levels to meet customer demands.
- Trained new team members on best practices for order fulfillment and customer service.
Ward Clerk / Administration Officer
1 Year 6 Months- Delivered efficient administrative support in fast-paced clinical environment, ensuring seamless operations.
- Coordinated appointments, transport and multidisciplinary communication.
- Coordinated appointments, transport, and multidisciplinary communication to optimize patient flow.
- Maintained accurate and confidential clinical documentation.
- Assisted senior nursing staff with administrative tasks to enhance team coordination and patient care.
Administration Manager
6 Years 11 Months- Provided end-to-end administrative and operational support to business leadership.
- Managed client communications, scheduling and workflow coordination.
- Coordinated client communications, scheduling, and workflow to enhance operational efficiency.
- Negotiated quotes, processed invoices, and ensured timely payment closures to maintain cash flow.
- Maintained records and prepared documentation requiring high attention to detail and compliance standards.
- Exercised independent judgement in prioritising competing business demands.
- Prepared and submitted CDC, DA, CC, and OC applications to relevant authorities for timely approvals.
- Coordinate and order required reports and lodge associated applications, including soil tests, surveys, Water approvals, engineering documentation, driveway approvals, and other regulatory requirements.
Pre Construction Administrator
6 Months- Manage the pre-construction stages for a portfolio of clients.
- Kept documentation, approvals, and milestones organized and accessible for timely project progress.
- Keep documentation, approvals and milestones on track.
- Served as primary point of contact for clients, consultants, councils, and authorities, effectively addressing issues and updates throughout pre-construction process.
- Ensure all documentation and requirements are completed prior to handover.
- Ensure all documentation and requirements are completed prior to handover.
- Prepared projects for smooth transition into construction, ensuring all requirements were met.
- Manage inbox, phone calls, and general enquiries.
Education
Certificate II - Business Office Administration
Year 10 School Certificate
Skills
Claims management
Claims processing
Claims reporting
Stakeholder Liaison
Client relations
Management support
Process coordination
Confidential Documentation Handling
Microsoft Office Suite (Word
Excel
Outlook)
Calendar management
Time management
Attention to detail
Problem-solving abilities
Multitasking
Collaboration
Team support
Correspondence preparation
Patient management systems
PROFESSIONAL COMPLIANCE AND CLEARANCES
- Understanding of NSW Health Code of Conduct
- Knowledge of confidentiality and privacy obligations
- Willingness to complete NSW Health mandatory training requirements
Timeline
Claims Consultant
Insurance Australia Group
11.2021 - 08.2022Read More
Online Shopper
Woolworths Caddens
11.2020 - 07.2021Read More
Ward Clerk / Administration Officer
Nepean Hospital
04.2018 - 10.2019Read More
Pre Construction Administrator
Clarendon Homes
04.2017 - 10.2017Read More
Administration Manager
Willco Consulting
01.2011 - 12.2017Read More
Catholic College
Year 10 School Certificate
Read More
Wodonga Institute of TAFE
Certificate II from Business Office Administration
Read More