Kylie Pettitt
Gold Coast,Australia
Summary
I am a highly motivated, energetic, innovative and creative professional who loves to tackle challenges head on. I am a natural born problem solver who generally handles complex challenges and assesses difficult situations to swiftly find solutions in both my professional and personal lives. Currently I work in the Retirement Village sector in a Senior Management position. This is a demanding position which requires me to oversee a team of 25, including Reception staff and the Catering team – as one of my roles is the Catering Manager. As a member of the Senior Management Team, my other roles include dealing with the Department of Housing, Legal Counsel, Dispute Resolution with residents and many other bodies of work as they come up. One of my main duties has been to conduct interviews for various roles within the 2 companies that run concurrently, employment contracts, Award & wage selections and setting up payroll profiles. Previously I was working in the Allied Health space, in an Administration Lead role. Not only do I have a very strong administrative and sales background; I have previously worked in numerous managerial roles including areas such as retail, hospitality and construction. My experience includes secretarial, reception and payroll/accounts positions. Spending many years in both entry level and managerial level roles has moulded my professional stance to be what I believe, is a team member whom other staff, as well as clients, Upper Management and Stakeholders, can easily and comfortably interact with. I am approachable and innovative in being open to help others in reaching resolutions, whether this be within my private life or the workplace. I have always prided myself in being firm, but fair and being able to work with team members on a relatable level that fosters trust, confidence and leadership, when this is required. I am highly capable of learning new systems, both interactively and digitally; I am eager to gain knowledge, and I have always adapted to any new role in a professional, timely and efficient manner. I work well with others, as well as on my own and I have a great deal of report writing, intervention and client liaison experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Management
Retirement Village
Nerang, QLD
04.2025 - Current
- Oversee a team of 25, including Reception staff and the Catering team.
- Catering Manager.
- Member of the Senior Management Team.
- Deal with the Department of Housing, Legal Counsel, Dispute Resolution with residents.
- Human Resources - conduct interviews for various roles within the 2 companies that run concurrently.
- Employment contracts, Award & wage selections and setting up payroll profiles & maintaining staff retention.
- Rostering and training
- Payroll & Accounts - banking, invoicing, reconciliation.
- Compliances & equipment management.
- Communicating and working with Emergency Services – Ambulance, Fire Department and Police on a daily basis. Supporting Government department Audits (Department of Housing), Home Affairs and Gold Coast Council.
- Rental Lease Agreements
- Liaising and collaborating with Residents Committee and handling Dispute resolutions.
- Monthly editorial and proof reading of residents magazine and print layouts for media advertising and marketing.
- Run and attend Residents meetings.
- Communicating and working with Emergency Services – Ambulance, Fire Department and Police on a daily basis. Supporting Government department Audits (Department of Housing), Home Affairs and Gold Coast Council.
- Arrangement & coordination of Special Resolution requirements within the Village, documentation, voting and legal requirements.
Administration Partner (Participant Experience) -
Everyday Independence
Ashmore, QLD
12.2022 - 04.2025
- Administration manager for the Southern Brisbane & Gold Coast Hubs.
- Managed approximately 5-10 Referrals, 15-30 phone calls, up to 30-45 emails and onboarded daily.
- Access Scheduling for new referrals – onboarding and allocating therapists, setting appointments, arranging Service Agreements and all other administration to complete the enquiry and Allied Health Assistants.
- Welcoming and orientation of new therapists and Habit Coaches and assisting to set up tech.
- The remainder of my workload remains the same as when I was previously the AP for the Gold Coast Hub.
People & Culture Administration Lead
Everyday Independence
Ashmore, Qld
06.2022 - 12.2022
- Administration manager for the People and Culture Team.
- Main point of contact for all company team members for HR related issues.
- Weekly / monthly reporting. the creation of contracts, contract addendum's, and any correspondence requests to assist staff with supporting documentation.
- Managed approximately 100 emails and 30-45 phone calls daily.
- Coordination of NDIS Audits.
- Coordination of Pay Remuneration updates.
- Manage day to day administration processes and tasks on Employment Hero.
- Troubleshoot Employment Hero queries from Team members.
- Attend meetings and add input to process changes, etc with other departments.
- Liaise with other department leaders on various topics.
- Ensure new processes for Employment Hero were completed, relayed to relevant departments.
- Coordinate ad-hoc information gathering for such projects as Key Worker registrations / PBS registrations and maintaining reporting up.
Practice & Participant Lead
Everyday Independence
Ashmore, Qld
08.2021 - 06.2022
- Administration manager for the Gold Coast Hub.
- Main point of contact for participants on the journey with Everyday Independence.
- Managed approximately 50 incoming emails & phone calls daily, and triaged referrals.
- Responsible for the participants journey within our Allied Health service.
- Lead team of therapists, with supporting Team Leaders to manage KPI's, targets and caseload management.
- Assist therapists with Calendar Management.
- Responsible for Business Development for Gold Coast.
- Manage day to day administration processes and tasks.
- Maintain OH&S strategies and policies.
Resort Host – Winter & Summer Casual
Thredbo Resort
Thredbo, NSW
06.2018 - 12.2020
- Greet guests as first point of contact on snow and in public spaces across the resort, giving information and recommendations, etc.
- On Snow Client Service – Skiing all over the resort to engage with guests on the slopes, in lift lines, ticketing lines & assist injured and lost.
- Check tickets & check guests into ski lessons.
- Assist where ever needed by any departments.
- Advertise events and deals, supply information.
- Attend on mountain special events.
Administration
Snowy Mountains Physiotherapy
Jindabyne & Coomera, NSW
05.2018 - 11.2020
- Making Patient appointments and managing Patient Files via Smartsoft Front Desk and Reception.
- Liaising with NDIS service providers and funding managers.
- Building professional relationships with patients, both adults and children through empathy and kindness.
- Invoicing, corresponding and liaising with Insurance companies for Workers Comp Claims.
- Banking, Accounts payable and receivable.
- Processing online bookings - approximately 40 per day, and emails - approximately - 30 per day as well as all incoming phone calls and patient enquiries.
- Managing Patient folders, scanning documents, updating information, rebooking appointments, etc.
- General Reception and Administration duties.
- Invoicing, setting up patient files and processing DVA, NDIS, Medicare and Private Health Cover claims through HICAPS.
Business Manager / Owner
Ma Belle Maison
Taree, NSW
09.2010 - 03.2017
- Advertising and Marketing.
- Designed entire Shop Fit-out and displays.
- High level of Customer Service and supplier contact.
- Managed staff of 4 sales associates.
- Daily reconciliation, banking and accounts.
- Solely responsible for ordering stock, customer special orders and sourcing product.
- Planned budgets, profit and loss performance reports.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Office Manager - Owner
Master Built Homes Pty Ltd
Taree & Jindabyne, NSW
06.1997 - 12.2020
- Coordinated office operations and maintained efficient workflow across departments.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources.
- Streamlined communication processes between staff and external stakeholders.
- Supervised administrative staff, providing guidance and support to enhance productivity.
- Developed and implemented office policies, improving operational efficiency by standardizing procedures.
- Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
- Evaluated vendor contracts and negotiated terms to optimize service delivery and cost-efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
Law Degree - Law
Southern Cross University
NSW01.2006
Skills
- Exceptional All-round administration experience
- Excellent proof-reading skills & communication
- Leader experience
- Marketing and Advertising experience & Social media knowledge
- Works well under pressure
- Great with customers & stakeholders in various settings
- Legal & Government Body Liaison
- 80 WPM typing speed
- Excellent planner and coordinator
- Compassionate & Flexible
- Payroll, Accounts, Audits (NDIS)
- Customer service-oriented & Team Building focused
- Current Drivers License
- Resident Committee collaboration & Dispute resolution
Certification
- Mental Health First Aid Certificate, 2025
- First Aid and CPR Certificate, 2025
- Coach Approach Workshop, 2025
- NDIS Worker Screening Check, 2021 - Current
- Working with Children Employee Check / Blue Card, 2021 - Current
- National Criminal History Check Certificate, 2021, NCC REF: 3683580-2400248
- Current Class C Drivers Licence, 2021
Timeline
Senior Management
Retirement Village
04.2025 - Current
Administration Partner (Participant Experience) -
Everyday Independence
12.2022 - 04.2025
People & Culture Administration Lead
Everyday Independence
06.2022 - 12.2022
Practice & Participant Lead
Everyday Independence
08.2021 - 06.2022
Resort Host – Winter & Summer Casual
Thredbo Resort
06.2018 - 12.2020
Administration
Snowy Mountains Physiotherapy
05.2018 - 11.2020
Business Manager / Owner
Ma Belle Maison
09.2010 - 03.2017
Office Manager - Owner
Master Built Homes Pty Ltd
06.1997 - 12.2020
Law Degree - Law
Southern Cross University