Summary
Overview
Work History
Education
Skills
References
Currentcertificates
Timeline
Generic

Kylie Pettitt

Coombera,Australia

Summary

I am a highly motivated, energetic, innovative and creative professional who loves to tackle challenges head on. I am a natural born problem solver who generally handles complex challenges and assesses difficult situations to swiftly find solutions in both my professional and personal lives. I am currently working in the Allied Health space, in an Administration Lead role. Not only do I have a very strong administrative and sales background; I have previously worked in numerous managerial roles including areas such as retail, hospitality and construction. And includes secretarial, reception and payroll/accounts positions. Spending many years in both entry level and managerial level roles has moulded my professional stance to be what I believe, is a team member whom other staff, as well as clients, can easily and comfortably interact with. I am approachable and innovative in being open to help other’s in reaching resolutions whether this be within my private life or the workplace. I have always prided myself in being firm, but fair and being able to work with team members on a relatable level that foster’s trust, confidence and leadership, when this is required. I am highly capable of learning new systems, both interactively and digitally; I am eager to gain knowledge, and I have always adapted to any new role in a professional, timely and efficient manner. I work well with others, as well as on my own and I have a great deal of report writing, intervention and client liaison experience.

Overview

14
14
years of professional experience

Work History

Administration Partner (Participant Experience)

Springwood
12.2022 - Current
  • Administration manager for the Southern Brisbane Hub
  • Access Scheduling for new referrals – onboarding and allocating therapists, setting appointments, arranging Service Agreements and all other administration to complete the enquiry
  • Allocating Habit Coaches and setting appointments
  • Welcoming and orientation of new therapists and Habit Coaches and assisting to set up tech
  • The remainder of my workload remains the same as when I was previously the AP for the Gold Coast Hub

People & Culture Administration Lead

Everyday Independence
Ashmore
06.2022 - 12.2022
  • Administration manager for the People and Culture Team
  • Main point of contact for all company team members for HR related issues
  • Responsible for overseeing the creation of contracts, contract addendums, and any correspondence requests to assist staff with supporting documentation
  • Weekly / monthly reporting
  • Coordination of NDIS Audits
  • Coordination of Pay Remuneration updates
  • Manage day to day administration processes and tasks on Employment Hero
  • Troubleshoot Employment Hero queries from Team members
  • Attend meetings and add input to process changes, etc with other departments
  • Liaise with other department leaders on various topics
  • Ensure new processes for Employment Hero were completed, relayed to relevant departments
  • Coordinate adhoc information gathering for such projects as Key Worker registrations / PBS registrations and maintaining reporting up

Administration Partner (Participant Experience) – Formerly Practice & Participant Lead

Everyday Independence
Ashmore
08.2021 - 06.2022
  • Administration manager for the Gold Coast Hub
  • Main point of contact for participants on the journey with Everyday Independence
  • Responsible for the participants journey within our Allied Health service
  • Lead team of therapists, with supporting Team Leaders to manage KPS’s, targets and caseload management
  • Assist therapists with Calendar Management
  • Responsible for Business Development for Gold Coast
  • Manage day to day administration processes and tasks
  • Maintain OH&S strategies and policies

Resort Host – Winter & Summer Casual

Thredbo Guest Services
Thredbo
06.2018 - 12.2020
  • Greet guests as first point of contact on snow and in public spaces across the resort, giving information and recommendations, etc
  • On Snow Client Service – Skiing all over the resort to engage with guests on the slopes, in lift lines, ticketing lines, check in’s, assist injured and lost
  • Check tickets & check guests into ski lessons
  • Assist where ever needed by any departments
  • Advertise events and deals, supply information
  • Check ticket access to lifts and assist with lift access
  • Attend on mountain special events

Administration

Snowy Mountains Physiotherapy
Jindabyne & Cooma
05.2018 - 11.2020
  • Making Patient appointments and managing Patient Files via Smartsoft Front Desk and Reception
  • Liaising with NDIS service providers and funding managers
  • Building professional relationships with patients, both adults and children through empathy and kindness
  • Invoicing, corresponding and liaising with Insurance companies for Workers Comp Claims
  • Banking, Accounts payable and receivable
  • Processing online bookings and emails
  • Managing Patient folders, scanning documents, updating information, rebooking appointments, etc
  • General Reception and Administration duties
  • Invoicing, setting up patient files and processing DVA, NDIS, Medicare and Private Health Cover claims through HICAPS

Business Manager / Owner

Ma Belle Maison
Taree
09.2010 - 03.2017
  • Advertising and Marketing
  • Designed entire Shop Fit-out and displays
  • High level of Customer Service and supplier contact
  • Managed staff of 4 sales associates
  • Daily reconciliation, banking and accounts
  • Solely responsible for ordering stock, customer special orders and sourcing product
  • Planned budgets, profit and loss performance reports

Education

Law Degree -

01.2006

Skills

  • Exceptional All-round administration experience
  • Excellent proof-reading skills
  • Leader experience
  • Great Creative Writer
  • Marketing and Advertising experience
  • Accurate and detailed
  • Works well under pressure
  • Social media knowledge
  • Excellent communication
  • Great with customers
  • Current Drivers Licence
  • 80 WPM typing speed
  • Excellent planner and coordinator
  • Articulate
  • Well-spoken
  • Flexible
  • Customer service-oriented
  • Team building
  • Passionate
  • Compassionate
  • Enthusiastic

References

  • Renee Pirozzi, Physiotherapist/Partner – Manager Referee, Snowy Mountains Physiotherapy, 0422 282 980
  • Chantel Stephens, Previous Manager & Personal Referee, 0431 724 293

Currentcertificates

  • Mental Health First Aid Certificate, 2023
  • First Aid and CPR Certificate, 2023
  • Coach Approach Workshop, 2023
  • NDIS Worker Screening Check, 2021
  • Working with Children Employee Check / Blue Card, 2021
  • National Criminal History Check Certificate, 2021, NCC REF: 3683580-2400248
  • Current Class C Drivers Licence, 2021

Timeline

Administration Partner (Participant Experience)

Springwood
12.2022 - Current

People & Culture Administration Lead

Everyday Independence
06.2022 - 12.2022

Administration Partner (Participant Experience) – Formerly Practice & Participant Lead

Everyday Independence
08.2021 - 06.2022

Resort Host – Winter & Summer Casual

Thredbo Guest Services
06.2018 - 12.2020

Administration

Snowy Mountains Physiotherapy
05.2018 - 11.2020

Business Manager / Owner

Ma Belle Maison
09.2010 - 03.2017

Law Degree -

Kylie Pettitt