Kylista Revell
Narangba,QLD
Summary
Proactive professional with five years Administration in a Telecommunications Company. Ten years of Information Technology in corporate environments with exceptional problem-solving abilities. I have a high degree of professionalism tempered with empathy and cultural awareness. I am extremely hard working and enjoy work in fast paced environments and will always pitch in to help anyone get the job done.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Admin / Customer Service
Telstra Corporation
05.2020 - Current
- Technical Service, Accounts and Sales.
- Fast paced and full on, working as part of the Small Business Call Centre for the past 18 months.
- Taking high volume calls and resolving as quickly as possible.
- Previously Telstra NBN Support and then they took the top 4% into Telstra Small Business Team.
Company Director / Customer Service
Business Telecommunications Services Ltd, & Nexlevel Business Solutions LTD
05.2016 - 12.2019
- Start-up Companies became two successful companies. Which ran simultaneously, I was doing all business administration and accounts.
- Also making sure the office was supplied and had everything it required to run smoothly, helping with service and clients to resolve issues.
- All purchasing, Accounts Payable, Payroll.
- We became Samsung NZ's largest customer.
- I had training from BDO Accountants to make sure I had it right.
- CRM used for logging Telecom jobs and assigning to Staff.
- Providing Reporting for Financial Forecasting out of MYOB.
- Putting in new processes for the staff.
- Conversant with current human resources practices.
- Recruitment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales Co-Ordinator and Administration
Bay 5 Communications (NZ) Ltd
Papamoa, NZ
03.2014 - 10.2015
- Enters sales and purchase orders, doing all paperwork to keep the sales team out of the office.
- Produce quotations, orders and invoices.
- Accurately maintains records of the equipment.
- Effectively managing the administrative processes to transport and logistics, hire agreements, payments, third party orders, travel bookings, customer correspondence, for the sales team.
Backup Engineer
PLAN-B
Auckland
06.2009 - 08.2012
- Online backup EMC Avamar, this is a new implementation to the company and they needed a person to come and learn the EMC Product and to setup all new customers and keep full administration for customers.
- I was logging onto Company Networks and backing up environments remotely.
Systems Engineer
CLEMENGER GROUP
Auckland
08.2008 - 05.2009
- Clemenger Group has employed me to help with the support of .99 Enterprises.
Information Technology Specialist
COCA-COLA AMATIL (NZ) LTD
Auckland
11.2006 - 05.2008
- Company Overview: Coca-Cola Amatil is a large constantly expanding company with Head Office in Auckland and sites with sales teams in most towns running the full length of the country.
- Coca-Cola Amatil is a large constantly expanding company with Head Office in Auckland and sites with sales teams in most towns running the full length of the country.
IT Network Support
XSTRATA COAL
Brisbane, Australia
08.2006 - 10.2006
- 2 month contract Xstrata have many sites both across Australia and internationally.
IT Contractor
SUNCORP METWAY BANKING CORPORATION
Brisbane, Australia
04.2006 - 07.2006
- 3-month contract Suncorp support Windows '95, '98, NT, 2000 and XP SOE and non SOE desktops.
- I was statistically 3rd in the team of 48 from the 4th week.
IT Network Engineer
AFFCO HOLDINGS LTD
Hamilton, NZ
04.2005 - 11.2005
- AFFCO asked me back as I had worked for them before, they had a lot of project work.
Education
Information Technology -
Eastern Institute Of Education
Napier, NZSkills
- Team collaboration
- Time management
- Corporate presentations
- Business reporting
- Self-starter
- Debt management
- Business support
- Attention to detail
- Personnel recruitment
- Travel administration
- Adaptability
- Database management
- Remote desktop setup
- Ethical standards
- Process development
- Problem solving
Certification
- COMTECH Education Services
- 2151 MS Windows 2000 Network & Operating Systems Essentials
- 2152 Implementing MS Windows 2000 Professional & Server
Timeline
Office Admin / Customer Service
Telstra Corporation
05.2020 - Current
Company Director / Customer Service
Business Telecommunications Services Ltd, & Nexlevel Business Solutions LTD
05.2016 - 12.2019
Sales Co-Ordinator and Administration
Bay 5 Communications (NZ) Ltd
03.2014 - 10.2015
Backup Engineer
PLAN-B
06.2009 - 08.2012
Systems Engineer
CLEMENGER GROUP
08.2008 - 05.2009
Information Technology Specialist
COCA-COLA AMATIL (NZ) LTD
11.2006 - 05.2008
IT Network Support
XSTRATA COAL
08.2006 - 10.2006
IT Contractor
SUNCORP METWAY BANKING CORPORATION
04.2006 - 07.2006
IT Network Engineer
AFFCO HOLDINGS LTD
04.2005 - 11.2005
Information Technology -
Eastern Institute Of Education
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