Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lachlan Double

Summary

Co-Founded a fashion label in 2019 where I have developed skills in design, sales and visual merchandising. currently completing my final year for a degree in a Bachelor of Commerce, I have gained knowledge on creating effective communications and how to create strong relationships with customers and vendors. With experience in clothing stores such as Incu and Venroy i am well versed in retail day-to-day operations, customer service and upselling techniques. During my employment at Cafes I have maintained a friendly and welcoming service in a fast paced environment. I am passionate about fashion and its history. I am an excellent communicator, detail-oriented and proficient with skills in business operations and customer needs.

Overview

8
8
years of professional experience

Work History

Casual Retail Assistant

Incu Galeries- Footwear & Accessories
09.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition.
  • Utilized upselling techniques to promote additional products and increase sales.

Creative Director- Fashion

Black Salt The Label
09.2020 - Current
  • Collaborated in creating a Men and Women's range for online shop front, retailers and boutique.
  • Managed website administration and social media content.
  • Developed strong relationships with customers and retailers.
  • Negotiated vendor contracts and services
  • Managed day-to-day operations in retail shop located in Glenmore Road Paddington.

Retail Team Member

Venroy
10.2023 - 03.2024
  • Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
  • Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Cafe All Rounder

Juniper Cafe & Bar
01.2022 - 11.2022
  • Carried out daily duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers.

Cafe All Rounder

Tuckerbox Catering
03.2019 - 10.2019
  • Performed duties at front of house, ushering customers to tables, delivering food to diners and managed reservations.
  • Assisted with meal preparation in kitchen.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Sales and Customer Service

Victor Churchil
04.2016 - 12.2017
  • Processed orders, service requests and applied information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.

Education

Bachelor of Commerce - Marketing Management

Macquarie University
Sydney, NSW
06.2024

High School Diploma -

St Andrews Cathedral School
Sydney
12.2018

Skills

  • Design understanding in Fashion
  • Strong knowledge of market trends from experience in fashion and marketing
  • Excellent customer service and communications skills
  • Strong computer skills in social media platforms, excel and website administration

References

Natasha Fournier: Store Manager Incu Galaries Footwear and Accessories

Ph: 0416 383 512


Micheal Peacock: Head Butcher Victor Churchill

Ph: 0498 647 798


Di and Jimmy Ross: Character Reference- Owners of The Lord Dudley

Ph: 0412 102 326


Martin Walsh: Vice Commodore of The Vaucluse Sailing Club

Ph: 0404 872 254

Timeline

Retail Team Member

Venroy
10.2023 - 03.2024

Casual Retail Assistant

Incu Galeries- Footwear & Accessories
09.2023 - Current

Cafe All Rounder

Juniper Cafe & Bar
01.2022 - 11.2022

Creative Director- Fashion

Black Salt The Label
09.2020 - Current

Cafe All Rounder

Tuckerbox Catering
03.2019 - 10.2019

Sales and Customer Service

Victor Churchil
04.2016 - 12.2017

Bachelor of Commerce - Marketing Management

Macquarie University

High School Diploma -

St Andrews Cathedral School

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Lachlan Double