Matilda James
Warners Bay
Summary
Developed exceptional customer service and organizational skills in fast-paced retail environments, looking to transition into new a field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. I aim to leverage these transferrable skills to contribute effectively in new professional settings. I have good communication skills with patrons and coworkers which allows for an enjoyable working environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Casual Retail Assistant
General Pants
02.2024 - 03.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Casual Retail Member
Coles Warners Bay
11.2023 - 02.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Casual Retail Assistant
Factorie
02.2023 - 11.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
High School -
Warners Bay High School
01.2022
Skills
- Reliable / Initiative
- Self-Motivated
- Friendly Positive attitude
- Collaborative Team Member
- Troubleshooting
- Customer Service
- Cash Handling/Register
- Fashion Retail Experience
- Time Management Skills
- Social media filming & editing
- Customer service
- Patience and empathy
- Time management capabilities
Certification
- RSA and RSG COURSE - JANUARY 2025
- CERTIFICATE 111 IN APPAREL, FASHION AND TEXTILES - COMMENCES FEBRUARY 2025
Hobbies and Interests
I am 19 years old. I have 4+ years experience in customer service/hospitality. I like to spend my free time at the gym, taking care of my cats or making music. My hobbies include; clothing designing, art/drawing, working out, cars, music, cooking and overall personal development. I am honest, reliable and hardworking. I demonstrate my love for customer service by making a positive contribution to my workplace. I am keen to learn new things and I always strive to display a happy and professional disposition. I truly enjoy being of help to whoever I can and wherever I can. I hold a current NSW drivers licence and RSA and RCG certificate.
AVAILABILITY
Monday-Friday as required
Timeline
Casual Retail Assistant
General Pants
02.2024 - 03.2025
Casual Retail Member
Coles Warners Bay
11.2023 - 02.2024
Casual Retail Assistant
Factorie
02.2023 - 11.2023
High School -
Warners Bay High School
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