Tusiata Misi
Campsie
Summary
Experienced Logistic and Data Analyst Professional, focused on optimizing productivity, efficiency and service quality for facility operations. Highly dependable, ethical and reliable supervisor that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring adherence to safety procedures and maintenance of high quality operations and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Centre Supervisor
DHL EXPRESS
01.2023 - Current
- Organising fleet on day to day route
- Run daily reports on KPI
- Ordering stock supplies for the facility
- Ensure drivers are completing daily Pick ups and meeting daily targets
- Organising weekly meeting to review weekly facility performance
- Use Data analysis to investigate failures and mitigate solutions for improvement
- Organising Team events for Great place to work committee
- Run weekly Tool Box
- Managing employee payments weekly basis
- Weekly Facility Performance Dialogue Review
- One on One Performance Review
- SWP trainings
Service Quality Executive
DHL EXPRESS
12.2021 - 01.2022
- Ensuring all report are send out on time
- Weekly/Daily analysis provided for facility monitoring SYD mascot/ SYD Homebush / NSW New Castle
- Compliance enforcement on scanning and process to help prevent controllable failures
- Assisting facility with extra training when required.
Quality Control Team leader Analyst (Third Party AU)
DHL EXPRESS
09.2019 - 11.2021
- Monitoring performance on Third Party for Australia on daily reports
- Cross training colleagues within the team or interstate from other facility on process for improvement within their stations
- Weekly review with senior management on failures for Third Party
- Conduct in-depth analysis to identify issues, problems and opportunities to improvement
- Monthly update to Asia Pacific transit impacted occur within AU & public holiday updates
- Analysing data return issues, liaising with IT on remapping or de-coding adjustments
- Assisting states with FD/TP reports and adjustment’s on services on rural areas
- Compliance enforcement on scanning and process to help prevent controllable failures.
PM Driver Debrief (part Time 5months)
DHL EXPRESS
09.2020 - 02.2021
- Assisting driver’s on day to day issues
- Training driver’s on DHL scanning sequence and scanning compliance process
- Completing vehicle check list
- Data entry for driver Run sheet’s
- Sending contractor timesheets to Payroll
- Driver Induction
- Driver scanner Audits
- Debrief Drivers
- Investigation
- Oversee operations data manifest issues.
Quality Control Analyst/Proactive Shipment Specialist
DHL EXPRESS
11.2015 - 12.2019
- Real time tracking of shipment movements from pickup to delivery, analysing weekly performance
- Monitor delivery performance of key customer’s
- Undertake projects to help improve transit and on time delivery
- Monitor performance for improvements, incident reporting to improve the performance using Quality Shipment Monitoring System (QSMS) and Operation Performance Management System (OPMS)
- Assisted in execution of contingency plans as part of crisis control management team
- Identify and communicate any internal gaps within the QCC monitoring environment to QCC Head Office for remedial action.
NCG Agent/Receptionist/Operation
DHL EXPRESS
03.2014 - 11.2015
- On forwarding shipment via Australia Post RF scanning and labelling
- Receptionist, Data entry Administration, Daily RF Scanning
- Process Customer enquiries through GEMA/CVS, driver run sheet sign off
- Daily HIC Reports, online Reports and updating spread sheet on HIC, Online left card ATL request process
- Repacking Damaged Shipments, Ensuring POD’s Data Entry, Process RTO
- Generic Emails on enquiries
- Lost and found shipments
- Invoicing in PROMO system, Compliance officer- DG CERTIFICATE /Certified
- Meeting KPI
Customer Service Administration
DB Schenker Australia
11.2013 - 03.2014
- Import and Export reports, Pick Packing orders
- Customs and invoice paper is correct before processing
- Ensuring all orders are exported in time to meet 98% KPI
- Assisting warehouse with stocktake
- Receptionist & Account major for HUAWEI/NOKIA
- Managing customer complaints
- Preparing monthly reports for each clients, Data entry on Microsoft Excel and Microsoft Word
- WMS, TMS and customer Portal to complete bookings/orders
- Actioning all traces on daily basis, driver run sheet checks, Chep/Loscams return checks
- Line haul manifest daily for interstate route
CS Representative-Frontline
TNT Express Worldwide (AU)
03.2011 - 10.2013
- Taking inbound bookings and daily follow up
- Providing international and domestic quotes on shipment required by the customer
- Lost & found shipment and Radio room assistance, Manage Customer complaints and enquiry
- Assist Customer with phone queries, issues Handle & maintain account enquiries, together with customer complaints also Assist with billing of Accounts and crediting customers
- Customer Service Cross Boarder Bookings Co-Coordinator
- Import and export bookings with reference
- Providing Customers with Customs paper work for custom clearance
- Processing all pick up request received daily
- Emails, communication Nationally due to National time differences
- Coaching- feedback, Behaviours, Difficult Behaviour and transactional Analysis.
Education
Diploma -
Australia Careers Business College
12.2009
Higher School Certificate -
Campbelltown Performing Arts High School
12.2008
High School -
Griffith High School
12.2005
Skills
- Customer Service
- Team Work
- Excellent verbal and written communication skill
- Data Analysis and Management
- Software skills (Microsoft Office & PowerBI)
- Multitasking and able to work under pressure
- Quick Learner with Can do Attitude
- Enthusiastic
- Goal oriented
- Safety Focused
Accomplishments
- Employee of the Quarter
- First Choice Bronze
- Most Improved RCA's
- Pilot of ODD for AU roll out
- Most Improved 3rd Party Performance
References
- Shamsher Singh, 0415349414
- Andrew Camorani, 0414 947 514
Certification
CPR
First Aid
WHS Cert III- progress
Timeline
Service Centre Supervisor
DHL EXPRESS
01.2023 - Current
Service Quality Executive
DHL EXPRESS
12.2021 - 01.2022
PM Driver Debrief (part Time 5months)
DHL EXPRESS
09.2020 - 02.2021
Quality Control Team leader Analyst (Third Party AU)
DHL EXPRESS
09.2019 - 11.2021
Quality Control Analyst/Proactive Shipment Specialist
DHL EXPRESS
11.2015 - 12.2019
NCG Agent/Receptionist/Operation
DHL EXPRESS
03.2014 - 11.2015
Customer Service Administration
DB Schenker Australia
11.2013 - 03.2014
CS Representative-Frontline
TNT Express Worldwide (AU)
03.2011 - 10.2013
Diploma -
Australia Careers Business College
Higher School Certificate -
Campbelltown Performing Arts High School
High School -
Griffith High School
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