Laila Denize Miranda
BAYNTON,WA
Summary
Proven expertise in security and customer service, demonstrated at MSS Security, where I led efforts to enhance safety and operational efficiency. Skilled in utilizing advanced technology and problem-solving to mitigate risks, alongside exceptional multitasking abilities. Achieved significant improvements in customer satisfaction and team performance through leadership and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
6
6
years of professional experience
Work History
Aviation Protection Officer
MSS Security
08.2023 - Current
- Utilized advanced technology tools for efficient monitoring and detection of potential threats within the airport facility.
- Provided timely assistance during emergency situations, following established protocols for evacuation when required.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Taught new team members correct procedures for all areas of operations.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Crew Coach
Hungry Jacks
09.2020 - Current
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
Service Crew
KFC
08.2018 - 08.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Swan View Senior High School
Swan View, WA08.2020
Skills
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer relations skills
- Adaptability and Flexibility
- Adaptability
Timeline
Aviation Protection Officer
MSS Security
08.2023 - Current
Crew Coach
Hungry Jacks
09.2020 - Current
Service Crew
KFC
08.2018 - 08.2020
Swan View Senior High School
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