Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Laken Caldwell

Sydney,NSW

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

2
2
years of professional experience

Work History

Retail Consultant

Reece Pty Ltd.
Sydney, NSW
04.2021 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Pizza Delivery Driver

Crust Gourmet Pizza Bar
Maroubra, NSW
01.2021 - 04.2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Apprentice Plumber

Wagner Group
Sydney, NSW
02.2020 - 09.2020
  • Measured, threaded and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Inspected sewers and piping systems to assess quality and condition.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Operated hand held power tools in order to carry out daily tasks.

Education

High School Diploma -

Endeavor Sports High School
Caringbah, NSW
09.2019

Skills

  • Energy and Physical Stamina
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
  • POS System Operations
  • Strong Communication and Interpersonal Skills

Hobbies

My main hobbies consist of

  • Coding
  • E-commerce
  • Reading
  • Rugby Union/League

Timeline

Retail Consultant

Reece Pty Ltd.
04.2021 - Current

Pizza Delivery Driver

Crust Gourmet Pizza Bar
01.2021 - 04.2021

Apprentice Plumber

Wagner Group
02.2020 - 09.2020

High School Diploma -

Endeavor Sports High School

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Laken Caldwell