NATASHA MARTIN
Darwin,NT
Summary
Dedicated and resilient Indigenous professional with diverse experience across security, corrections, property administration, and public service environments. I bring strong capabilities in risk awareness, stakeholder engagement, administration, problem-solving, and working effectively within established policies, procedures, and legislative frameworks.
As a proud participant in the APS Indigenous Apprenticeship Program, I developed a strong foundation in public sector professionalism, accountability, integrity, and service delivery. My varied professional background has strengthened my ability to adapt to challenging environments, exercise sound judgement, communicate respectfully with people from diverse backgrounds, and manage sensitive matters with professionalism and discretion.
I bring strong cultural awareness, resilience, integrity, and a genuine commitment to delivering respectful and responsive services. I am motivated to continue building my career within the Northern Territory Public Service, applying my skills and lived experience to contribute positively to outcomes for individuals, families, and communities across the Territory.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Tenancy Contract Officer
Department of Housing, Local Government and Community Development
Darwin, NT
10.2025 - Current
- Support quality tenancy services for public housing tenants in remote communities, including help with tenancy issues, healthy living education, tenancy sustainment, and referrals to suitable support services.
- Deliver tenancy management contract support and culturally respectful service to assist public housing tenants and communities across remote areas of Northern Territory.
- Provide leadership, guidance, support, and mentoring to place-based tenancy support service contractors and staff to assist timely delivery of culturally safe and professional tenancy management services.
- Support management of obligations under Residential Tenancies Act and Housing Act.
- Set up and manage lease agreements and tenancy-related documentation.
- Coordinate rent collection and payment arrangements to support timely financial compliance and tenant support.
- Assist with management of antisocial behavior and tenancy-related concerns in line with relevant legislation and policies.
- Carry out inspections of remote public housing and government employee housing.
- Keep accurate and complete departmental records using Tenancy Management System (TMS) and Territory Records Manager.
- Support ongoing management of tenancy management and remote property contracts.
- Assist with management and monitoring of tenancy support service providers operating in remote communities.
- Build and maintain professional working relationships with tenants, contractors, service providers, colleagues, and community stakeholders.
- Assist with establishment, maintenance, and ongoing operation of housing reference groups within communities to support appropriate local housing outcomes.
- Prepare accurate and timely information for briefing documents and departmental requirements.
- Show cultural awareness and respectful engagement when working with remote communities.
- Work professionally within relevant legislation, departmental policies, procedures, and delegations.
- Respond positively to change and contribute to continuous improvement and professional development.
Security Administration Officer
Department of Veterans' Affairs
Canberra, ACT
07.2023 - 10.2025
- Supported administrative and operational tasks for protective security functions across access control, security clearances, incident management, governance, and compliance.
- Processed security clearance activities with Australian Government Security Vetting Agency and departmental staff.
- Updated security registers, clearance records, and related databases.
- Handled security incidents involving departmental property, veterans, and staff.
- Assisted with protective security compliance activities and routine administrative duties.
- Supported electronic access control systems and issued identification passes across multiple jurisdictions.
- Developed and applied standard operating procedures to support consistent identification and access processes.
- Protected confidentiality when managing sensitive security information.
- Assisted with training and onboarding for new security staff.
- Referred complex or sensitive matters to appropriate personnel.
- Provided secretariat and administrative support to DVA Security Committee.
- Assisted with safety audits and national security compliance reporting to support departmental adherence to security standards.
- Contributed to audit activities and national security compliance reporting.
- Supported departmental policy development and vetting audit activities.
- Helped promote Indigenous apprenticeship program through preparation of marketing materials.
- Promoted Indigenous representation through active involvement in network activities.
- Helped promote Indigenous apprenticeship program through preparation of marketing materials.
Corrections Officer
ACT Corrections
Canberra, ACT
08.2021 - 10.2022
- Maintained detainee safety and welfare through timely checks, engagement, and incident reporting.
- Demonstrated professional conduct and operational order within high-pressure, culturally diverse custodial environments.
- Delivered safe, secure, and compliant custodial operations across demanding environments.
- Coordinated detainee escorts, court movements, and security transfers to support secure movement.
- Monitored access systems and CCTV from facility control room to maintain security awareness.
- Executed custodial responsibilities in line with legislation, policy, and operational procedures to support facility standards.
- Logged operational activity accurately and escalated security, behaviour, and welfare concerns.
- Supported detainee participation in rehabilitation programs and activities to promote positive behaviour and reintegration.
- Used clear communication and de-escalation methods to address difficult situations.
- Resolved conflict through communication and de-escalation techniques in challenging situations.
- Completed training in defensive tactics, cell extraction, and restraint application.
- Contributed to restorative justice initiatives and mental health awareness training.
- Presented core responsibilities within role.
- Presented key accomplishments achieved during tenure.
- Developed thorough understanding of Corrections Management Act and relevant internal policies and procedures.
Security Officer
Various Australian Public Service Agencies and International Embassies
Canberra, ACT
09.2019 - 08.2021
- Delivered protective security support across government and diplomatic environments with strict attention to professionalism, discretion, and procedure compliance.
- Guided diplomats, visitors, and authorised personnel through secure facilities.
- Managed routine patrol activity across assigned sites.
- Processed visitor checks and vehicle inspections in line with security procedures.
- Operated screening and X-ray equipment to support site access control.
- Observed site activity through CCTV systems in security control rooms.
- Maintained radio contact with staff and security personnel.
- Updated security logs and incident records with accuracy.
- Set out key responsibilities to maintain complete security coverage.
- Applied security clearance requirements and site-specific procedures throughout daily duties.
- Protected clearance standards to support trust and compliance.
- Established productive working relationships with staff, diplomatic personnel, and military personnel.
- Prepared records of notable achievements to strengthen operational effectiveness.
- Completed combat and defence training aligned with operational security duties.
Registration Officer
Australian War Memorial
Canberra, ACT
08.2018 - 09.2019
- Supported the care, movement, installation and management of items within the national collection while maintaining appropriate security, safety and collection-management standards.
- Key Responsibilities
- Coordinated storage, movement, relocation, packing, installation, demounting, and auditing of national collection items to ensure proper management and preservation.
- Used collection-management operating systems to maintain appropriate records.
- Supported installation and changeover of artworks and objects for exhibitions, contributing to successful presentation of the collection.
- Undertook manual handling of collection items in accordance with work health and safety requirements and collection-handling procedures.
- Facilitated communication with internal and external stakeholders regarding collection-management activities to enhance collaboration.
- Collaborated with colleagues across different teams and departments.
- Assisted staff training and knowledge sharing.
- Operated trucks, forklifts and other equipment to safely transport collection items.
- Key Achievements
- Liaised respectfully with veterans and their families.
- Assisted with the mounting and demounting of artifacts representing a range of conflicts.
- Supported the secure transfer of artifacts between locations.
- Contributed to the safe handling and protection of historically significant collection material.
Water Industry Operator
Icon Water
- Directed daily water facility operations to keep work aligned with safety and regulatory requirements.
- Managed plant control activities to support safe water treatment performance.
- Tracked water supply systems and escalated operational issues for prompt resolution.
- Reviewed equipment for leaks, faults, and maintenance requirements.
Patient Care Assistant / Transport Officer
Royal Darwin Hospital / NSW Ambulance
- Safe, comfortable ward support was delivered through bedside care and mobility assistance across Royal Darwin Hospital.
- Patient hygiene, dressing, and meal preparation needs were met in clinical areas.
- Early recognition of comfort changes supported timely updates to nursing staff.
- Safe transfers and transport services were maintained to protect patient comfort throughout care transitions.
Disability Support Worker
Aged Care and Community Services | NSW
- Improved client independence and quality of life through disability support in aged care and community environments.
- Promoted safe movement and comfort through careful mobility transfers and manual handling support.
- Maintained personal care support that upheld dignity and routine across aged care and community settings.
- Supported client wellbeing through nutritious meal preparation and assistance with daily living routines in aged care.
Console Operator
Mobil Service Stations | Darwin and NSW
- Managed console operations across mobil service-station forecourt and store areas to support smooth daily service.
- Delivered customer service and console support in retail service-station environment to maintain efficient service and strong customer satisfaction.
- Handled customer payments through POS and EFTPOS systems with accuracy and care.
- Resolved customer questions about fuel purchases and store enquiries through clear, helpful support.
Education
Certificate IV - Government Security
Australian Forensic Services
02-2025
Certificate IV - Risk Analysis
Australian Forensic Services
02-2025
Diploma - Government
Canberra Institute of Technology
07-2024
Skills
- Tenancy and lease administration
- Property contract support
- Residential tenancy legislation and compliance
- Remote community and stakeholder engagement
- Cultural awareness and respectful engagement
- Client and tenant communication and facilitation through service delivery
- Experience in regulated environments
- Critical thinking skills
- Conflict resolution and resilience
- Leadership and team support
- Experience providing guidance, mentoring and training to staff and supporting contractors and service providers Able to promote professional standards while maintaining constructive working relationships
- Operating systems; TMS CIS CORIS CBIS Content Manager Outlook Centerlink Signal Security Access Databases Housing Mobile Applications
- Strong time management, interpersonal and communication skills
- Experienced in maintaining accurate records, managing databases, preparing documentation, administering government systems and handling sensitive information appropriately
Personal Information
Driving License: Truck Driver Licence – Current
Certification
Australian Government Security Vetting Agency NV1 Security Clearance – Current, Working with Vulnerable People Registration – Current, Truck Driver Licence – Current, APS Indigenous Apprenticeship Program participant
Custom
Security Clearance: Australian Government NV1 Clearance
Timeline
Tenancy Contract Officer
Department of Housing, Local Government and Community Development
10.2025 - Current
Security Administration Officer
Department of Veterans' Affairs
07.2023 - 10.2025
Corrections Officer
ACT Corrections
08.2021 - 10.2022
Security Officer
Various Australian Public Service Agencies and International Embassies
09.2019 - 08.2021
Registration Officer
Australian War Memorial
08.2018 - 09.2019
Water Industry Operator
Icon Water
Patient Care Assistant / Transport Officer
Royal Darwin Hospital / NSW Ambulance
Disability Support Worker
Aged Care and Community Services | NSW
Console Operator
Mobil Service Stations | Darwin and NSW
Certificate IV - Government Security
Australian Forensic Services
Certificate IV - Risk Analysis
Australian Forensic Services
Diploma - Government
Canberra Institute of Technology