Lana Lang Siu
Ellen Grove
Summary
I am a compassionate and dedicated individual eager to expand my knowledge and pursue a career in youth work. With a deep passion for helping others, I am committed to undergoing any necessary training to gain the skills required for this career transition. Over the years working along side the youth at church I have acquired valuable skills that I can apply to youth work. My excellent time management, active listening, and strong communication skills I have also developed in my previous workplaces are also just a few of many qualities I can bring to this new career path.
Overview
15
15
years of professional experience
Work History
TSA Telstra Agent
TSA Telstra
12.2022 - 09.2024
- Handled escalated calls professionally, diffusing tense situations while providing satisfactory resolutions for customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Inbound and Outbound calls to Customers
- Working on team projects
- solving internet issues
Shop Assistant
LANGSIU ON LAYARD
04.2015 - 03.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Office Assistant
NSW Housing
02.2010 - 09.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
Education
Qualifications
Skills
- Self- assured both independently and as a team player
- Articulate and eloquent
- Outstanding communication abilities and Empathy
- Clean and Organized
- Quick Learner
- Patient
- Emotional intelligence
Reference
Anita Faumuina Mikayla Nance
TSA Team Manager TSA team member
0424 774 837 0466 107441
Timeline
TSA Telstra Agent
TSA Telstra
12.2022 - 09.2024
Shop Assistant
LANGSIU ON LAYARD
04.2015 - 03.2017
Office Assistant
NSW Housing
02.2010 - 09.2014
Qualifications
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